SCITLS Client Services Support Specialist
General Dynamics Information Technology · Omaha, NE · 1 wk ago
Customer Service$28.05–$37.95/hrFull-time
Job Qualifications
- Technical Helpdesk
- Technical Issues
- Troubleshooting
- None
Skills
- Technical Helpdesk
- Technical Issues
- Troubleshooting
- Not Specified
Required
- High School diploma or equivalent
- 7 or more years of related experience (education may be substituted for experience)
- Active TS/SCI-eligible government clearance
- Intermediate proficiency utilizing technical tools demonstrating a strong understanding of hardware, software, networks, and common IT applications
- Demonstrated experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy)
- Demonstrated experience using Active Directory/Active Role Server
- Ability to obtain an ITIL 4 Foundation certification within the first 9 months of employment
- Ability to obtain a CompTIA A+, CND, or Security+ certification within 90 days of employment
- Willingness to work and adhere to any full-time shift
- US Citizenship
PREFERRED QUALIFICATIONS
- Currently obtained ITIL 4 Foundation certification
- Currently obtained CompTIA A+, CND, or Security+ certification
Work Environment
- 100% onsite
- Hours of operations: Monday - Friday, 7:00 AM CST - 5:00 PM CST (subject to change based on business needs)
Schedule
- Scheduled Weekly Hours: 40
- Travel Required: Less than 10%
- Telecommuting Options: Onsite
Location
- USA NE Offutt AFB
Total Rewards
- 401(k) with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
About Our Work
- We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community.
- We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
- Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
- Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans