ScienceLogic Engineer

About the role

ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED

This position will require supporting the SL1 platform, to include all upgrades and maintenance; enhancement of system features and configurations; and responding to customer requests for custom monitoring needs.

Responsibilities

• Maintain and support a healthy infrastructure for a highly visible 24x7x365 monitoring environment
• Perform continual maintenance of the SL1 platform and provide advanced solutions for continual and highly complex security, backup, and redundancy problems
• Perform administrative tasks and application support for the SL1 platform and create and maintain monitoring and notification rules
• Provide and apply advanced engineering to highly complex infrastructures including installing, configuring, testing, and maintaining operating systems, application software, and system management tools
• Deliver SL1 dashboards, create custom reports on results of SL1 monitoring, and provide timely problem resolution for SL1 system components and related custom scripts
• Prepare and maintain all documentation for processes and procedures related to engineering projects
• Manage application access control to restrict access to systems, applications, and data to authorized users only
• Manage customer satisfaction through effectively communicating and managing customer expectations (internal and external customers)
• Communicate how to leverage technology to create business value and become more effective and efficient
• Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability, and reduce costs
• Work closely with Business Technology peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stakeholders, business partners, external customers, and third-party organizations are met and/or exceeded
• Provide training and guidance to less experienced engineers

Required Qualifications

• BA/BS (or equivalent experience) and 5+ years of relevant experience
• 5+ proven years of experience installing, configuring, and daily administration of ScienceLogic SL1 at version 12.x or higher required
• 5+ years utilizing ServiceNow Ticketing system
• Experience with user training and writing documentation
• Must be able to obtain and hold a Public Trust clearance

Preferred Skills/Experience

• Experience using the Python scripting engine to automate tasks with SL1
• Familiarity with ServiceNow Integration, PowerFlow, End to End Monitoring, and CMDB
• Experience with major Microsoft technologies including PC and server operating systems, Active Directory, Exchange, SharePoint, SQL Server, and Office
• Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
• Strong written and verbal communication skills

Benefits

• Health/Dental/Vision
• 401(k) match
• Accrued PTO
• STD/LTD/Life Insurance
• Referral Bonuses
• Professional development reimbursement