School Operations Manager

About the role

The organization is a K-12 tuition-free online public school operating in Washington State. It addresses the challenge of providing accessible, personalized education through innovative technology, allowing students to learn at their own pace and level from home. The organization serves a state-wide student population and operates within the regulatory framework of the state board of education and its sponsors. The School Operations Manager leads the school operations team to ensure smooth daily functions across various administrative areas. The role is critical in supporting compliance with educational policies and regulations, managing student information, and coordinating between internal teams and external stakeholders. This position contributes to the effective management and continuous improvement of school operations to support student success.

Responsibilities

• Supervise local operations team members overseeing student records, testing, attendance, truancy tracking, and facilities management
• Serve as a resource for staff, students, and families by resolving escalated issues related to school procedures and technology systems
• Liaise between school team and broader organizational teams to align operational procedures
• Participate as a member of the school leadership team
• Develop, document, and maintain operational procedures and workflows
• Audit and improve existing procedures for efficiency
• Stay informed on department of education policies, sponsor regulations, and state laws
• Manage all student information in compliance with state and federal laws
• Coordinate communications with external vendors as needed
• Perform other duties as assigned

Requirements

• Bachelor’s degree required; Master’s degree preferred
• Proficiency in Microsoft Office and Google Suite
• Strong spreadsheet skills with knowledge of basic and intermediate formulas
• Experience in school settings preferred
• Experience managing compliance with laws and regulations
• Skilled in creating and documenting procedures and workflows
• Ability to handle confidential information with sound judgment
• Demonstrated reliable and trustworthy work ethic
• Ability to handle difficult or emotional situations
• Sound decision-making skills
• Mature attitude with insight into organizational matters
• Leadership and management experience
• Excellent written and oral communication skills
• Ability to work under pressure and prioritize tasks
• Customer service oriented
• Capability to learn new technologies independently and collaboratively
• Ability to work independently and as part of a team
• Ability to lift 25 pounds
• Ability to pass federal and state criminal background checks

Pay

Annual starting salary range: $65,000 to $75,000, dependent upon geography, skills, education, experience, and qualifications

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Paid holidays (10 annually)
• Paid Time Off covering sick, vacation, and personal absences
• Multiple health insurance plans offering various deductible and co-insurance options