School-Based Navigator
About the role
Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community.
Responsibilities
- Receive and process student referrals from assigned schools within three business days, initiating family contact and documentation.
- Assist families in Medicaid eligibility screening and application; verify private insurance benefits and screen for alternative funding as needed.
- Coordinate intake appointments with school-based therapists or refer to appropriate access points if a student is not eligible for school-based services.
- Ensure completion, accuracy, and proper electronic filing of all intake and compliance documentation per operational standards.
- Collaborate with teams such as Billing, Health Information Management (HIM), and Quality to complete non-billable regulatory tasks and timelines.
- Answer incoming calls, make and document non-billable calls on behalf of school-based staff, and maintain accurate clinical records.
- Conduct ongoing insurance checks and support paperwork updates to maintain eligibility and access to care throughout treatment.
- Partner with schools and community agencies to connect families with appropriate support, including crisis services when indicated.
- Follow organization’s privacy, confidentiality, and security policies always and practice within professional ethics, when applicable.
- Function within Organization’s Operational Guidelines and contribute to program quality through routine self-evaluation and adherence to CARF-aligned standards.
- Participate in required training, team meetings, and continuous improvement initiatives to enhance service quality and coordination.
- Other duties as assigned.
Knowledge, Skills, And Abilities
- Understanding of mental health systems and school-based service models.
- Strong interpersonal, organizational, and communication skills.
- Proficiency in documentation, electronic records, and telephonic engagement.
- Knowledge of community resources and ability to coordinate support services.
Experience And Education Qualifications
- High School diploma or GED required.
Employment Requirements
- Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check.
- Completion of New Hire Orientation at the beginning of employment.
- All training requirements including Relias at the beginning of employment and annually thereafter.
- Current driver’s license, acceptable driving record and current auto insurance.
Physical Requirements
ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program