Scheduling Specialist - Lima Urology

About the role

Mercy Health seeks a Scheduling Specialist to join the team at Lima Medical Office Building 770 W High. This position coordinates and schedules patient testing or procedures, interacts with various healthcare providers, and ensures timely patient scheduling.

Responsibilities

• Gathers and interprets patient data from physician offices and patients to enable scheduling of tests, surgeries, and pre-certification when needed.
• Enters patient scheduling information into the hospital computer system, updates patient demographic and insurance information, and provides pre-registration forms.
• Answers questions about testing, scheduling, and test preparation, and refers patients to specialty areas as necessary.
• Checks for medical necessity during scheduling and coordinates scheduling with multiple facilities or departments to ensure outpatients are scheduled promptly.
• Compiles and prepares statistical data as requested and resolves scheduling discrepancies and problems.
• Works with departments to schedule stat patients and provides support in resolving issues related to patient testing and scheduling.
• Performs administrative tasks such as filing, photocopying, and relaying data as assigned.
• Promotes strong customer focus and handles all calls with professionalism.

Requirements

• High school diploma or equivalent (required)
• Associate degree in business, healthcare, or related field (preferred)
• Experience with data entry (preferred)
• Typing speed of 45-50 WPM (preferred)

Qualifications

• Knowledge of provider and payer systems
• Ability to communicate effectively with patients, physicians, and other healthcare professionals
• Strong organizational and problem-solving skills
• Attention to detail and ability to manage multiple tasks simultaneously

Skills

• Data entry
• Communication
• Scheduling
• Customer service

Benefits

Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible). Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts. Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. Tuition assistance, professional development, and continuing education support. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.