Scheduling Specialist II: HHC NB 510 Pain

Primary Duties and Responsibilities

• Collaborates in the management and scheduling of complex surgical procedures.
• Facilitates communication between patients, physicians, multiple Organization departments, and staff members.
• Collaborates with Insurance Verification Specialists and assists with the authorization process.
• Creates patient itineraries and makes changes as requested.
• Responsible for clerical support, patient registration filing, data entry, preparation of patient charts, and other clerical duties as assigned.
• Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances, treatment plans, and cycles.
• Coordinates case resource needs and interacts directly with patients in a high call volume environment.
• Participates in the continuous quality improvement processes.
• Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance.
• Maintains confidentiality.

Interventional Radiology

• Sets up authorizations for IR Patients referred by IR Radiologists and obtains authorizations from referring physicians.
• Verifies patient pre-procedure diagnostic imaging and clearances are sufficient.
• Provides coverage for Lead Clerk between both campuses, as needed.

Infusion

• Conducts patient check-in and check-out.
• Able to identify patient needs for additional supportive resources (i.e. caregivers and transportation).
• Confirms and schedules additional appointments as needed.