Scheduling Specialist I: Neuroscience Specialty Clinic

Primary Duties And Responsibilities

• Aids in coordinating Patient Procedure/Surgical schedules.
• Schedules routine procedures in the treatment area and add-ons/emergent procedures, ensuring smooth communication among patients, physicians, other departments, and staff.
• Coordinates pre-procedure diagnostic tests and clearances with patients.
• Provides insurance verification information to Insurance Verification Specialists as needed.
• Fills out patient registrations, performs data entry, prepares patient charts, and handles other clerical tasks as assigned.
• Interacts directly with patients in a high-call volume environment.
• Participates in continuous quality improvement processes.
• Maintains knowledge of departmental SOPs, including specialized instrumentation, Quality Control, and preventative maintenance.
• Maintains confidentiality.
• Performs other duties as assigned.

Qualifications

• High School Graduate or equivalent required.
• One (1) year front office or previous scheduling experience preferred.
• Excellent interpersonal and communication skills.
• Knowledge of proper body mechanics and safety measures.
• Basic knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Healthcare database systems, and basic medical terminology preferred.
• Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members).
• Full understanding of medical insurance procedures required.
• Basic keyboarding at a minimum of 35 WPM preferred.
• BLS certification required within 6 months of hire.