Scheduling Senior Coordinator

Scope of Position: The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while completing the following responsibilities accurately and efficiently: processing patient demographic and insurance information, scheduling appointments, procedures, surgeries, and admissions, and continuously supporting patient and payer billing tasks and cash collection responsibilities. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service, and cash collection. The primary responsibility of staff within the Revenue Cycle is to optimally perform duties that ensure the collection of net revenue for services rendered while providing top-of-class customer service.

About the Role

The Senior Scheduling Coordinator is an advanced position within the Revenue Cycle that provides non-medical support to patients, clinical care team members, and the organization. In addition to standard duties, this multi-dimensional role demonstrates advanced expertise in product, process, or a service line area where patient care coordination across multiple disciplines is practiced. Knowledge and understanding of multiple software systems are required to coordinate such care.

This position is responsible for providing consumers (referring providers, clinical staff, payers, and patients) with accurate, up-to-date information regarding products, services, and procedures (including but not limited to Surgery, Radiation Therapy, Interventional Radiology, Interventional Cardiology, Transplant Coordination, and Endoscopy). They demonstrate an advanced ability to help patients understand complex medical information related to their healthcare journey within the organization.

Responsibilities may include revenue cycle support for multiple new and return appointments and/or other appointments such as pre-surgical/procedural testing and consults, cardiac clearance, dental clearance, treatment planning, patient education, and research appointments. The role ensures accurate scheduling of appointments, surgeries, and procedures, collection of accurate demographic and insurance information, and may perform full registration duties in addition to scheduling and coordination activities.

Precertification and financial counseling may also be carried out, requiring basic knowledge of insurance and payer approval options and software. The Senior Scheduling Coordinator provides ongoing support and effective communication to physicians, clinical team members, patients, and patient support systems by coordinating requests and organizing communication clearly and concisely. They are expected to create a positive first impression and lead by example.

The role requires advanced proficiency in multiple EMR platforms, including scheduling, imaging, and registration systems (Cadence, Optime, and Aria when applicable), ABN, eligibility, document management software, medical imaging software (Ambra), IHIS communication tools (encounters, inbaskets, secure chat), IHIS work queues, and payer platforms. They may also support the Scheduling Coordinator Lead and Access Management by assisting with training and support for all new staff and student interns when necessary.

Requirements

• High School diploma or GED. Certification or vocational training may be required.
• Associate degree in a relevant field may be preferred.
• 2 years of relevant experience required.
• 4-6 years of relevant experience preferred.

Preferred Qualifications

• Associate’s Degree and at least 2 years of experience in a healthcare setting, existing revenue cycle department, or customer service role.
• Experience with Cadence, Optime, Aria, Ambra, and medical terminology.
• Demonstrated ability to work in multiple systems for assigned tasks, management, and reporting.