Scheduling Nurse-LPN

About the Role

Responsible for facilitating access to Medical Center services. Secures medical necessity/diagnosis and patient demographic and financial information from physicians, physician staff, health care facilities, patients, and patient representatives. Collects and analyzes pertinent clinical data related to scheduled procedures, intervening to prevent problems that could result in adverse patient outcomes or delayed/cancelled procedures. Contributes to an efficient and effective work environment through professional communication, documentation, preceptoring, and resourcing of others.

Responsibilities

• Performs multi-resource appointment scheduling for inpatient/outpatient diagnostic and therapeutic services received from physicians and/or physician staff.
• Obtains patient information including medical necessity/diagnosis, demographics, and pertinent clinical information related to procedures scheduled.
• Collects and documents information beyond that listed in procedural questionnaires based on critical assessment of patient history.
• Integrates physical, mental, and cultural considerations in scheduling patient procedures, coordinating services to ensure the Medical Center is patient-ready on customer arrival.
• Educates patients/patient representatives on preparation and understanding of procedures.
• Collaborates with physician office staff to educate patients/patient representatives on preparation and understanding of scheduled procedures; clearly communicates instructions.
• Provides recommendations and education to physician office staff commensurate with scope of practice in scheduling procedures.
• Reviews and evaluates outpatient orders from physicians and/or physician staff; uses clinical judgment to follow up on appropriateness and completeness of orders.
• Receives and documents verbal physician orders; screens/determines appropriateness of level of care and admission status.
• Notifies appropriate departments based on assessment of patient needs; documents pre-certification/authorization/referral information when applicable.
• Prepares and provides patients with estimates for expected services; collects and/or counsels on expected payment due.
• Keeps Patient Service Center and Scheduling Manager informed of issues related to procedures, including necessary questionnaire revisions and departmental updates.
• Serves as a liaison in building and maintaining professional relationships between physicians, physician office staff, and other healthcare personnel.
• Maintains professional growth and development through seminars, workshops, and professional affiliations.
• Participates in meetings, committees, and department projects as assigned.
• Performs other related projects and duties as assigned.

Requirements

• Licensed Practical Nurse licensure from the State of Nebraska or approved compact state of residence as defined by the Nebraska Nurse Practice Act.
• Minimum of three (3) years of medical/surgical experience, including extensive experience in hospital/health operations and a general background in all areas of nursing practice.