Scheduling Manager - Lafayette, IN

Cornerstone Caregiving is a non-medical, in-home care company primarily serving seniors. With over 450 offices in just 6 years, we aim to provide the highest quality of care for our clients across 43 different states (and counting).

About the role

As a Scheduling Manager, you will work directly with the Recruiting Manager and both roles will report to and assist the Operating Director. The primary focus will be to provide scheduling, administrative, and operating support for the office. You will also share on-call responsibilities with the other managers.

Responsibilities

• Manage caregivers, including hiring and terminating as needed.
• Manage client and caregiver schedules via company software, AxisCare.
• Provide general operational and administrative support to the Operating Director.
• Support the Operating Director with conducting intakes and ensure client satisfaction.
• Ensure high-quality client service from phone calls to in-home consultations to maximize client retention.
• Adhere to Cornerstone Caregiving's operating standards and state-specific compliance requirements.
• Periodically manage after-hours calls from clients, caregivers, and referral sources, addressing urgent schedule changes.
• Conduct in-home assessments as needed.

Requirements

• High school diploma or equivalent degree.
• Associates and/or Bachelor Degree; may substitute degree requirement with a combination of education/experience and a minimum of two years' experience as an Administrator and/or managing sales, customer service, and human resources functions within an office setting.
• Valid driver’s license.
• Valid state-required proof of auto insurance.
• Reliable transportation to meet the needs of the position and scope of job responsibilities.
• Limited travel as needed for sales, marketing, and client care service needs.

Preferred Skills

• Ability to work autonomously in a fast-paced environment.
• Comfortable working with technology.
• Experience with oversight of frontline employees.
• Experience with shift planning and employee scheduling.
• Strong interpersonal and communication skills.
• Proficient in Google Workspace (Gmail, Meet, Calendar, Docs, Sheets, etc.).

Physical Requirements

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

• Sitting and standing for long periods of time.
• Bending and stooping required.
• Lifting up to 10 lbs. regularly and up to 50+ lbs. may be required.
• Using a computer for extended periods: typing, staring at a bright monitor or TV screen.
• Using fingers, wrists, and arms; stress on back may occur.

Work Environment

Office Environment

• High-paced office environment.
• Continuous phone use/ringing; talking.
• Various noise levels.
• Interactions with employees, referral sources, and clients.
• Possible exposure to prescription drugs, bodily fluids, small appliances for cooking, cooling, and heating foods, or securely storing medications.

Client's Environment

• Unknown environments.
• Exposure to bodily fluids, household and human germs.
• Extreme cold or hot temperatures in or outside.
• Light to heavy traffic; inclement weather.
• Human body weights that vary based on client health and lifting as prescribed or needed per plan of care; 50+ lbs.

Benefits

• Access to company-sponsored benefits plan that includes coverage for health, dental, vision, life, and other insurance benefits.
• PTO accrues at 1 day per month.
• Growth Bonus.
• WOTC Bonus.
• Phone stipend.

Pay

$40,000 per year.