Scheduling Manager - Cheyenne, WY

About the role

Cornerstone Caregiving is passionate about helping seniors age in place in a setting and manner of their choosing. We believe seniors deserve the opportunity to age in a healthy, dignified environment. As a leading, nationwide home care organization serving seniors in more than 450 locations, Cornerstone remains committed to providing the highest quality of care to those that cared for us.

As a Scheduling Manager, you will work directly with the Recruiting Manager and both roles will report to and assist the Operating Director. The Scheduling Manager’s primary focus will be to provide scheduling, administrative, and operating support for the office. The Scheduling Manager will also be responsible for sharing on-call responsibilities with the other managers.

Responsibilities

• Caregiver Management: Responsible for managing caregivers, including hiring and terminating, as needed.
• Scheduling: Responsible for managing client and caregiver schedules via company software, AxisCare.
• On-Call: Responsible for managing on-call responsibilities as calls are received from clients, caregivers, and referral sources.
• General Office Support: Provide general operational and administrative support to the Operating Director.
• In-home Assessments: Support the Operating Director with conducting intakes, and ensure client satisfaction.
• Client Care: Ensure high-quality client service is provided from phone calls to in-home consultations to maximize client retention.
• Compliance: Adhere to Cornerstone Caregiving's operating standards and state-specific compliance requirements.

Requirements

• High school diploma or equivalent degree
• Associates and/or Bachelor Degree; may substitute Degree requirement with a combination of education/experience
• Minimum of two years' experience as Administrator and/or managing sales, customer service, and human resource functions within an office setting
• Valid drivers license
• Valid state required proof of auto insurance

Skills

• Ability to work autonomously in a fast-paced environment
• Comfortable working with technology
• Experience with oversight of frontline employees
• Experience with shift planning and employee scheduling
• Strong interpersonal and communication skills
• Proficient in Google Workspace (Gmail, Meet, Calendar, Docs, Sheets, etc.)

Benefits

• Access to company-sponsored benefits plan that includes coverage for health, dental, vision, life, and other insurance benefits
• PTO: Accrues at 1 day per month
• Growth Bonus
• WOTC Bonus
• Phone Stipend

Pay

$45,000 + Benefits & Bonus Opportunities

Physical Requirements

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. This position may involve any or all of the following (not a complete list): sitting and standing for long periods of time; bending and stooping required; lifting up to 10 lbs. regularly and up to 50+ lbs. may be required; using a computer for extended periods: typing, staring at a bright monitor or TV screen; using fingers, wrists, and arms; stress on back may occur.

Work Environment

Office Environment: High-paced office environment; continuous phone use/ringing; talking; various noise levels; interactions with employees, referral sources, and clients; possible exposure to prescription drugs, bodily fluids, small appliances for cooking, cooling, and heating foods or securely storing medications.

Client's Environment: Unknown environments; bodily fluids, household and human germs; extreme cold or hot temperatures in or outside; light to heavy traffic; inclement weather; human body weights that vary based on client health and lifting as prescribed or needed per plan of care; 50+ lbs.

Job ID: #MGR-N