Scheduling / Dispatch Coordinator

About the role

As the Dispatch Coordinator, you will assist with scheduling a team to the customer's location to assess the work that would need to be completed. The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination, and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance.

The pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need, you could thrive in this environment!

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with the management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow-ups on current projects, general inquiries about business, and other routine communications
• Collaborate and assist with other departments, as needed

Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail-oriented while working in a fast-paced environment
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required, which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Pay

Compensation: $23.00 - $27.00 per hour