Scheduling/Customer Service Representative

About the role

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Responsibilities

• Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary.
• Accurately communicates procedure and prep information to patient and physician office staff.
• Obtains accurate and valid physician orders for all procedures.
• Consistently achieves productivity and customer satisfaction goals.
• Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information.
• Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software.
• Serves as a departmental receptionist and office assistant as needed.
• Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors.

Requirements

• Education Requirements: High School Diploma or GED plus one year of related experience or training required.
• Licensure/Certification Requirements: No licensure or certification required.
• Professional Experience Requirements: Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes. Requires exceptional customer service and organizational skills. Medical terminology desired.
• Knowledge/Skills/and Abilities Requirements:
  • LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • MATHEMATICAL SKILLS: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions.

Qualifications

• Education Requirements: High School Diploma or GED plus one year of related experience or training required.
• Licensure/Certification Requirements: No licensure or certification required.
• Professional Experience Requirements: Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes. Requires exceptional customer service and organizational skills. Medical terminology desired.
• Knowledge/Skills/and Abilities Requirements:
  • LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • MATHEMATICAL SKILLS: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions.

Benefits

No specific benefits mentioned.

Pay

$18.84 - $26.77 per hour (Hiring Range)

Schedule

Day Job (8:30am - 5:00pm)

Location of Job

US:NC:Durham

Exempt From Overtime

Exempt: No

About UNC Health

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.