Scheduling & Customer Service Associate

Summary

In this position, the Scheduling and Customer Service Associate will be responsible for all aspects production scheduling and external customer service. Will be front line contact for all scheduling and customer service topics to intracompany and external customers. Will foster a cooperative relationship with other key stakeholders such as production, quality, R&D, and technical services.

Responsibilities

• Fulfill role of primary point of contact for customer interactions and respond promptly to customer concerns and inquires
• Manage customer orders from entry through production, shipment, and final closure
• Develop and maintain the production schedule based on customer demand, manufacturing capacity, inventory, and material availability
• Monitor production progress and adjust daily schedules as needed to optimize efficiency and resource utilization
• Coordinate with Materials, Production, Quality, Warehouse, and Logistics to support on-time delivery
• Identify potential supply interruptions and develop risk-mitigation or contingency plans
• Proactively communicate schedule changes, delays, and delivery risks to customers and internal stakeholders

Qualifications

• A combination of at least 5 years of experience, customer service, production scheduling, order management, logistics, in a manufacturing environment preferred
• English language required
• Associates degree in a business related field is preferred, although an acceptable level of training and work experience is considered
• Experience using an ERP or manufacturing planning system; JD Edwards experience is a plus
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Teams
• Excellent oral and written communication skills and interpersonal skills necessary to operate in a team environment

Success Factors (Knowledge, Skills and Abilities Required)

• Manage and influence
• Knowledge of monofilament industry experience is highly preferred but not required
• Ability to solve problems effectively
• Ability to minimize human errors
• Excellent leadership and interpersonal skills, strong people person in order to develop and work with stakeholders at all levels inside the business and external customers
• Rely on experience and judgment to plan and accomplish multiple priorities simultaneously
• Provides timely and relevant updates to management
• Applies time management techniques on a daily basis to accomplish tasks
• Drive and execution
• Results orientated
• Proactive to potential issues and ability to provide alternative solutions
• Use of data and facts to support decision making
• Identify opportunities to reduce manual work, improve communication and increase delivery reliability
• Conducts themselves in a professional manner at all times
• Communication and problem solving
• Collaborates with other resources as needed to gain required knowledge to resolve issues
• Maintains an open minded perspective during problem solving exercises
• Inspects and investigates using analytical thought processes to solve problems
• Can function autonomously and as a team member as the situation requires

Benefits

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement

Physical Demands

• Employees in this position are regularly required to sit, walk, stand and use hands to finger, handle or feel
• They are occasionally required to stoop, kneel, crouch or crawl
• Employees regularly talk and hear and must be able to lift 10 pounds
• Rarely employees are required to lift up to 50 pounds
• Safety glasses, hearing protection and other PPE are required in designated areas