Scheduling Coordinator

About the role

Kind Behavioral Health (KBH) is a leading provider of Applied Behavior Analysis (ABA) services, dedicated to improving the lives of children with autism spectrum disorder (ASD). Our mission is to deliver high-quality, individualized treatment that fosters independence, enhances quality of life, and produces exceptional clinical outcomes. At KBH, we embrace a culture where we THINK BIG, HAVE FUN, DO GOOD, and BE KIND.

Responsibilities

• Scheduling Input client and staff scheduling changes with high attention to detail to ensure data integrity
• Oversee staffing substitutions, enabling clinicians to cover open staffing needs upon call-outs, and arranging for timely replacement of clinicians where appropriate
• Aid in same-day call-out processes as needed to ensure coverage and minimize service disruptions
• On such days when a team member is out of the office (e.g., PTO), your hours would shift from 6am-3pm ET that day
• Data Input & Management CentralReach practice management software, across all clinical service locations
• Oversee and manage the input and tracking of all hourly clinicians’ availability and service schedules
• Review terminated and on-leave employees and update CR calendars as appropriate
• Support payroll functions by stewarding timely CentralReach (CR) conversions and completing timesheet audits
• Audit CR code and PTO usage to ensure accurate payroll processing and utilization tracking
• Communication & Interpersonal Skills Provide a superior experience for all stakeholders with kind, timely, and clear communication across all channels
• Process Optimization Steward new processes overseen by Scheduling, partnering with team members to execute innovative scheduling and time off best practices

Essential Skills

• Maintain positive relationships with all current and prospective clients, clinical staff, and other stakeholders
• Listens well; clearly and articulately communicates a broad range of ideas, simple or complex, in both written and verbal communication
• Highly organized, structured thinker who is detail-oriented and solution-focused
• Outstanding communicator with high EQ - ability to navigate challenging conversations with team members with urgency
• Proactive and self-starter, with ability to multi-task across multiple projects in parallel
• Ability to work independently and in a fast-paced environment with a solution-oriented mindset
• Maintain client privacy and confidentiality as appropriate, per HIPAA guidelines
• Proficiency with CentralReach, Microsoft Office (Microsoft Word, Excel, Outlook, Teams)

Qualifications

• Preferred Bachelor’s degree
• Desired familiarity working with clients and providers in a healthcare setting
• Familiarity with ABA and Autism services, and/or CentralReach platform highly preferred
• Proficiency with scheduling in CentralReach and using Microsoft Office
• MUST live in East Coast time zone