Scheduling Coordinator (32998)

About the role

The Scheduling Coordinator is onsite based out of Federal Way, WA. They will be responsible for assisting and supporting clients, physicians and examinees teams by scheduling and coordinating appointments, as well as scanning and sorting medical records.

Responsibilities

• Schedule examinations through the system database.
• Schedule and confirm appointment dates and times with physicians’ offices.
• Communicate with clients regarding appointment scheduling, physician CVs, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Confirm receipt of records for record review referrals.
• Prepare and send exam notification letters daily.
• Communicate with physicians, clients and/or examinees.
• Submit client invoice and/or issues to accounting if charges are incurred.
• Ensure prompt pre-payment for services issued when required.
• Coordinate ancillary services such as interpretation, chaperones, transportation, and/or exam site rentals when needed.
• Respond to requests for report status and/or information.
• Provide support to other offices as needed.
• Arrange lodging and/or transportation for out-of-town examinees.
• Process mail, deliveries and shipments as needed.
• Participate in various educational and/or training activities as required.
• Perform other duties as assigned.

Qualifications

• Ability to consistently handle multiple phone lines with heavy call volume.
• Ability to operate computer, fax, copier, scanner, and telephone.
• Must be able to type a minimum of 35 W.P.M.
• Ability to follow instructions and respond to upper management’s directions accurately.
• Demonstrates accuracy and thoroughness.
• Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team‑oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and/or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

Pay

The pay range for this role is: $23‑$24 per hour.

Schedule

This is a full‑time position with a standard work schedule Monday‑Friday, 7:30 am‑4:30 pm PST, with overtime as offered.

Benefits

• Competitive benefits
• Paid time off
• 401(k)
• Fast‑paced team atmosphere