Scheduling Coord

Position Summary

Responsibilities

• Communicate regularly with physicians, including patients, ancillary and surgical areas to schedule, reschedule, and cancel tests and procedures.
• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location, and time.
• Proactively engage with all customers by actively listening, demonstrating a caring attitude, and offering alternatives when necessary.
• Show superb telephone etiquette, possess a team player attitude, and maintain professional communication skills at all times.
• Understand the importance of Orlando Health's commitment to exemplary customer service with a Patient First Philosophy.
• Be knowledgeable in the use of all registration, scheduling systems, and web-based resources.
• Have working knowledge of computer applications, multi-line telephone systems, printers, copy/fax machines, and required data entry.
• Maintain a basic understanding of the medical needs during the screening process for scheduling appointments.
• Consistently review schedules daily and communicate all changes to appropriate staff.
• Meet departmental goals for productivity, quality, and customer service standards set by Orlando Health.
• Maintain a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identify and resolve customer service issues, or initiate necessary follow-up actions.
• Adhere to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintain compliance with all Orlando Health policies and procedures.

Other Related Functions

• Maintain regular communication with practices regarding scheduling matters, as deemed necessary.
• Attend departmental meetings/in-services and participate in process improvement initiatives.
• Assume the responsibility for professional growth and development.

Qualifications

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• No licensure/certification required.
• One (1) year of retail, customer service, or health care experience.
• Computer experience required.