Scheduler Lead

Job Summary

Serve as a team lead over the scheduling staff and provide general oversight of daily scheduling activities. Perform lead duties including patient scheduling, alerting the Manager to scheduling issues, assisting with staff scheduling, and contributing to peer reviews.

Essential Functions

• Alert the Manager to any barriers or conflicts with scheduling cases
• Acts as a liaison to assist with training, education, communication, and problem solving
• Aid the Manager with staff scheduling when needed
• Maintain continuity while providing coverage for absences
• Assists with orientation for new patient scheduling employees and other clinical staff
• Provide positive guidance, training, and monitoring of staff on scheduling processes and other functions
• Monitor telephone statistics and intervene as needed to meet standards
• Acts as a liaison between Manager, scheduling staff, and office schedulers
• Recommends and alerts Manager on clinic-related issues, problem occurrences, changes in activity, etc.
• Acts as an excellent role model and customer service resource

Qualifications

• High School Diploma or equivalent
• One year of relevant experience in patient scheduling with multiple sites and services and multiple specialties

About Corewell Health

Care for your financial, health, and work/life balance goals with comprehensive benefits. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.