Scheduler I, Full Time, Days, 10am-6pm ,Central Scheduling, Morristown, NJ

About the role

The Scheduler I role is involved in patient care, handling a large volume of inquiries and requests from patients and providers for access/assistance in scheduling diagnostic outpatient imaging services, physician referrals/appointments, and general department information across all Atlantic Health locations. This position ensures accurate scheduling, insurance eligibility verification, pre-authorization, financial assistance screening, estimate creation/collections, and accurate collection of patient registration data. The role also involves transcription and scanning of exam referrals/orders into the patient’s EMR and follow-up with payers for insurance verification and pre-service approval.

Responsibilities

• Accurately handle incoming phone calls, SMS requests, electronic web requests, perform patient registration, place outbound phone calls, and schedule appointments for all Atlantic Health System locations within a high call volume, fast-paced environment.
• Ensure accurate and timely completion of inbound scheduling requests via fax or electronic work queues.
• Indicate special patient needs (e.g., special accommodation, exam protocols, interpreter).
• Promote patient portal usage and connect patients to registration resources when applicable.
• Ensure patients are aware of their upcoming appointments at the time of scheduling; assist with canceling and rescheduling services.
• Complete the patient’s Face sheet at the time of scheduling with all necessary demographic/insurance information and forms/documents to expedite the check-in process.
• Maintain and update patient accounts for medical and financial eligibility.
• Operate within Epic Work queues to stay up to date with all upcoming visits requiring review (e.g., obtaining necessary billing, insurance, and other demographic information from patients or insurance representatives, securing authorizations).
• Coordinate with patients and physician practices to obtain missing information or inform patients of appointment status/amount due for service.
• Perform real-time insurance verification and interpret responses.
• Communicate insurance participation, financial responsibility (if applicable), and time-of-service policy to patients.
• Collect pre-service financial responsibility for upcoming services.
• Proactively solicit customer feedback and provide timely responses to internal and external customer needs.
• Support revenue cycle department policies, practices, and goals related to patient experience and quality outcomes.
• Meet individual productivity and quality expectations in all job functions.
• Escalate cases as appropriate and report errors or system mistakes to supervisors to promote education, coaching, and training.
• Maintain knowledge of insurance requirements.
• Complete all required trainings, participate in staff meetings, and attend in-services.

Requirements

• 0–3 years of prior experience.
• High school diploma or equivalent.
• All legally and reasonably expected certifications needed for the function and level.

Preferred Qualifications

• Associate or Bachelor’s degree.
• Call center experience, preferably in a radiology imaging location.
• Applicable experience as a Scheduler, Practice Office Assistant, or Patient Access Representative.
• Electronic Medical Record (EMR) experience, preferably Epic.

About Us

At Atlantic Health, our promise to our communities is to provide the highest quality care delivered at the right time, in the right place, and at the right cost. This commitment extends to the respect, development, and opportunities we offer our more than 22,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit healthcare systems in the nation. Our facilities and sites of care include:

• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health Goryeb Children's Hospital, Morristown, NJ
• Atlantic Health CentraState Healthcare System, Freehold, NJ
• Atlantic Medical Group
• Atlantic Visiting Nurse
• Atlantic Mobile Health
• Atlantic Rehabilitation

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group and have received numerous awards and recognitions, including:

• Chosen for 17 years by Fortune as one of the “100 Best Companies to Work For.”
• Atlantic Health Morristown and Atlantic Health Overlook named by Newsweek as two of the “World’s Best Hospitals” in 2026.
• Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Best Hospital rankings.
• Four “A” grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades.
• Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals named among America's 50 Best hospitals by Healthgrades in 2026.
• Named by Becker’s Healthcare as one of the "165 Top Places to Work in Healthcare – 2026."
• Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton, and Atlantic Health Newton all named Forbes Top Hospitals for 2026.
• Named by Newsweek as one of America’s Greatest Workplaces for Inclusion & Diversity 2025.
• Rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.

Benefits

Atlantic Health offers a competitive and comprehensive total rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

• Medical, dental, vision, and prescription coverage (for team members working 22.5 hours per week or above).
• Life & AD&D Insurance.
• Short-term and long-term disability (with options to supplement).
• 403(b) Retirement Plan: Employer match, additional non-elective contribution.
• PTO & Paid Sick Leave.
• Tuition assistance, advancement, and academic advising.
• Parental, adoption, and surrogacy leave.
• Backup and on-site childcare.
• Well-being rewards.
• Employee Assistance Program (EAP).
• Fertility benefits and a healthy pregnancy program.
• Flexible spending & commuter accounts.
• Pet, home & auto, identity theft, and legal insurance.