Scheduler-2

About the role

Vanderbilt Health is the region’s largest comprehensive academic health system, operating eight hospitals and over 180 clinics. We deliver world-class care while advancing patient care, education, and research. Our supportive community values your expertise, expands your knowledge, and celebrates your uniqueness. We unite talented, compassionate people to bring advanced care to our neighbors throughout the Mid-South.

Responsibilities

• Schedules patient appointments by phone or in person after office visits.
• Handles after-hours or one-day appointments following urgent/emergency protocols when necessary, which may involve assigning patients to available physicians or nurse practitioners.
• Uses manual or computerized systems to match physician/clinician availability with patient preferences for date and time.
• Maintains accurate and complete scheduling records for analysis of patient and staffing patterns.
• Provides daily schedules to physicians/clinicians, medical assistants, receptionists, and other staff as needed.
• Updates the master schedule daily to reflect cancellations or additions.
• Communicates patient concerns or scheduling issues to physicians/clinicians and staff as needed.
• Consults with the appointment manager regarding system problems.
• Applies customer service principles to interact calmly and pleasantly with patients.
• Performs other duties as assigned.

Technical Capabilities

Our professional administrative functions support information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and more. At our growing health system, we support each other and encourage excellence among all team members.

Core Accountabilities

• Organizational Impact: Performs routine tasks that may impact team performance with occasional guidance.
• Problem Solving/Complexity of work: Uses discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes, and procedures relevant to the role.
• Team Interaction: Provides guidance to entry-level coworkers.

Core Capabilities

Supporting Colleagues

• Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• Builds and Maintains Relationships: Seeks to understand colleagues' priorities and working styles and develops relationships across areas.
• Communicates Effectively: Shares information openly and communicates clearly and courteously.

Delivering Excellent Services

• Serves Others with Compassion: Invests time to understand patient needs and provide excellent service.
• Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises concerns in a timely manner.
• Offers Meaningful Advice and Support: Listens carefully and provides accurate information and support.

Ensuring High Quality

• Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet standards.
• Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of safety conditions and reports unsafe conditions.

Managing Resources Effectively

• Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches.
• Stewards Organizational Resources: Understands how personal actions impact departmental resources.
• Makes Data Driven Decisions: Uses accurate information and decision-making to achieve results on time and without error.

Fostering Innovation

• Generates New Ideas: Proposes or accepts ideas that enhance day-to-day operations.
• Applies Technology: Absorbs new technology quickly and uses appropriate tools to ensure proper procedures.
• Adapts to Change: Embraces changes with an open mind and incorporates new instructions into work.

Requirements

• High School Diploma or GED
• 1 year of relevant work experience