Schedule & Serv Design Analy 1

About the role

The Schedule and Service Design Analyst 1 position supports Operations Planning & Project Management at Metra, overseeing the development and modification of train operating schedules. This role involves maintaining databases, analyzing train operations data, and preparing scheduling files for various uses.

Responsibilities

• Maintain databases and analyze train operations data in support of schedule development and modifications.
• Design and maintain department databases and reports.
• Prepare scheduling files used by Metra's GPS, website, on-board announcements, and third-party consumers.
• Generate data for use in analytical reports on ridership, on-time performance, and operating efficiencies.
• Aid in preparing schedule changes for special events, construction projects, and conditions impacting on-time performance.
• Create maps, charts, tables, and photographs for reports, customer inquiries, and information dissemination.
• Participate in the Train Riding Inspection Program (TRIP) to observe and assess train crew, ticket agents, and station services, recommending improvements and ensuring compliance with regulations and service standards.
• Work under various environmental conditions, including heat, cold, rain, and snow.
• Perform tasks standing, walking, and sitting for extended periods.
• Must possess and maintain a valid driver’s license and be willing to travel within the 6-county region and work flexible hours, including early mornings, late afternoons, evenings, and weekends.

Requirements

• Bachelor's degree in Transportation and Urban Planning, or a related field.
• Four (4) years of experience in transportation scheduling or planning.
• Knowledge of transportation planning and scheduling principles.
• Good analytical and organizational skills.
• Good verbal and written communication skills.
• Good math skills, particularly statistical analysis.
• Proficiency in Microsoft Office suite, especially Excel, Word, and PowerPoint.
• Ability to analyze performance data, prepare reports, and make presentations.
• Ability to learn and use scheduling software.

Qualifications

• Ability to stand, walk, and/or sit for extended periods.
• Valid driver’s license.
• Willingness to travel within Metra’s 6-county region.
• Availability to work flexible hours, including early mornings, late afternoons, evenings, and weekends.

Benefits

Final salary will depend on qualifications, with those with 8+ years of experience potentially receiving offers up to the midpoint of the salary range. Metra provides full pay ranges and benefits, and qualified veterans receive outreach during the recruitment process.

Schedule

Flexible work hours, including early mornings, late afternoons, evenings, and weekends, are required.

Pay

Salary will depend on qualifications and experience, with those with 8+ years of experience potentially receiving offers up to the midpoint of the salary range. Metra provides full pay ranges and benefits.