SCCM & Intune Administration

Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth through leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions.

About the role

We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships. As an Infrastructure Consultant 2, you will collaborate with internal and client teams to deliver scalable, secure, and optimized IT infrastructure solutions.

Responsibilities

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities.
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems.
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes.
• Coordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes.
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance.
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards.
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains.
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration.
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise.

Requirements

• Manage and maintain SCCM infrastructure, including site servers, distribution points, and client health.
• Administer OS deployments, task sequences, application packaging, and software distribution.
• Configure and manage Microsoft Intune for device enrollment, compliance policies, and application deployment.
• Implement Windows Autopilot for modern device provisioning and onboarding.
• Support Co-Management and Hybrid Azure AD Join environments.
• Oversee patch and update management using SCCM and WSUS.
• Optimize SCCM collections, queries, and reporting for improved operational efficiency.
• Utilize Microsoft Graph API for Intune reporting, analytics, and endpoint insights.

Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Skills

• Collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions.
• Knack for conducting IT infrastructure assessment and identifying key optimization opportunities.
• Focused approach towards deployment management, system optimization, and process automation initiatives.
• Ability to work with cross-functional teams.

Preferred Skills

• SCCM to Intune Migration.
• SCCM Reporting & SQL Queries.
• JAMF Administration.
• Microsoft Azure Cloud Technologies.
• PowerShell Scripting & Automation.
• Microsoft Entra ID (Azure AD).
• Group Policy (GPO), AD, DNS & DHCP.

Pay

• In Malta, NY: $68,763 to $91,205 estimated annual compensation range.
• In Burlington, VT: $71,079 to $92,403 estimated annual compensation range.

Benefits

• Medical/Dental/Vision/Life Insurance.
• Long-term/Short-term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus Paid Time Off.