Scan Auditor / IT Support - Plum Market

Key Responsibilities

• Perform daily and weekly scan audits to ensure register pricing matches shelf tags, signage, and promotions
• Identify, document, and correct pricing discrepancies
• Verify promotional pricing accuracy and expiration dates
• Support price changes, resets, and seasonal transitions
• Maintain audit records in compliance with company standards and regulatory requirements
• Audit pricing in the store, rotating each period what departments are scanned
• Audit the sales flyers as they went live
• Print missing signs if there were any, email Promos if there were pricing issues
• Provide first-level IT support for store systems including POS, handhelds, printers, scales, and back-office computers
• Correct technical issues at the Front End
• Perform quarterly audits of the equipment, along with cleaning of it
• Set up computers and new users
• Troubleshoot basic hardware, software, and connectivity issues, scales, phones, hand scanners/printers, etc.
• Partner with corporate IT and vendors to resolve escalated technical issues
• Support system updates, new technology rollouts, and testing
• Maintain inventory and organization of IT equipment and supplies
• Support user access, logins, and basic system training for team members

Qualifications

• Strong attention to detail and analytical skills
• Basic understanding of retail IT systems (POS, scanners, networks)
• Ability to troubleshoot and follow technical procedures
• Strong communication and customer service skills
• Ability to work independently and prioritize tasks
• Grocery or retail experience preferred
• IT, pricing, or scan auditing experience a plus

Physical & Work Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 25 lbs
• Comfortable using handheld devices, computers, and POS systems
• Flexible schedule including mornings, evenings, weekends, and holidays
• Travel between Oakland county stores