Scaled Customer Success Manager
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include About the role heading and put company description there? Might be okay. But we need to preserve all substantive information. The posting includes: - WHY BOX NEEDS YOU: description of role expectations. - WHAT YOU'LL DO: list of duties. - WHO YOU ARE: list of qualifications/skills/attributes. - Box lives its values... office requirement: minimum 3 days per week. - No relocation assistance. - Diversity statement (EEO) - we must remove boilerplate EEO/equal-opportunity etc. So we should drop those paragraphs. - Pay: New York City Pay Range: $81,000 USD - $105,000 USD. Also mention "Actual base salary ... dependent upon factors ... This role is also eligible for equity and benefits. For more information, check out our benefits and perks." Also "Box is committed to fair and equitable compensation practices." So we have pay range. - Benefits: mention equity and benefits, but not detailed. We have "eligible for equity and benefits." Also "check out our benefits and perks." No specific benefits listed. Should we include Benefits section? The instruction: never create Benefits section unless posting actually states them. It states "eligible for equity and benefits" but not specifics. That's vague but still states benefits exist. Might be considered real content? It says "eligible for equity and benefits." That's a statement about benefits. Could include a Benefits section with that statement. However we should avoid filler like "not specified". This is somewhat specific: equity and benefits. Might be okay. - Schedule: "Boxers are expected to work from their assigned office a minimum of 3 days per week." That's schedule info (hybrid). So we can include Schedule section. - Also mention "Based on current business needs, there is no relocation assistance provided for this role." That's maybe part of Benefits or Notes. Could be included in a short paragraph under About the role or maybe a separate note but not a heading. We can fold into About the role or a
after. - Also mention "Your Recruiter will share more about how we work and company culture during the hiring process." That's maybe not needed but could be part of About the role. We need to remove duplicated lines, cookie/navigation/legal/EEO etc. Also remove "EQUAL OPPORTUNITY" sections, "Notice to applicants in Los Angeles", etc. Also remove "For details on how we protect your information when you apply, please see our Personnel Privacy Notice." etc. Also remove "Box is committed to fair and equitable compensation practices." maybe keep as part of Pay? It's about compensation but we already have pay range. Could keep as part of Pay section. We need to preserve all substantive information: company description, why they need you, what you'll do, who you are, office requirement, no relocation assistance, pay range, equity/benefits eligibility. We must not invent or summarize away detail. So we need to keep the bullet points as they are. We need to format using
headings and - for any list of duties/requirements/benefits, and
for prose.
We need to decide which sections to include:
- About the role: could contain company description and maybe role context (WHY BOX NEEDS YOU). Could also include "Your Recruiter will share more..." and "no relocation assistance". But we need to avoid duplication.
- Responsibilities: list from WHAT YOU'LL DO.
- Requirements: maybe from WHO YOU ARE (experience, skills). Could split into Requirements and Qualifications and Skills. But we need to only include sections when posting has real specific content. The posting includes "WHO YOU ARE:" with bullet-like statements (Resilient and Gritty, Tech-Savvy Innovator, 3+ years experience..., Self-Starter, Data-Driven Storyteller, Expert Level Communicator, Adaptable, Salesforce Proficient). Those are qualifications/skills. Could treat as Requirements or Qualifications. We could have a single section "Requirements" containing those. Or split into Qualifications and Skills. But we need to avoid thin sections. Perhaps combine into one "Requirements" section with list.
- Benefits: mention equity and benefits eligibility. Could be a short
.
- Pay: include pay range and note about base salary dependent on factors, equity eligibility.
- Schedule: office requirement 3 days per week.
We must not include headings with filler. So we will include only those sections with content.
Let's extract content precisely.
Company description (WHAT IS BOX?):
"WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift."
That's a lot. We'll keep it as prose under About the role.
WHY BOX NEEDS YOU:
"We are seeking a tenacious, self-motivated Scaled Customer Success Manager who isn't just looking to manage relationships, you want to revolutionize how we support them. We need a builder with true grit who is obsessed with efficiency, automation, and the potential of AI to drive customer value at a massive scale. Our Scaled team operates at the intersection of human empathy and digital efficiency. We need someone who thrives in ambiguity and refuses to settle for "how it's always been done." You are innovative, agile, and eager to experiment with new technologies to "Blow our Customer’s Minds." If you are a self-starter who looks at a repetitive manual process and immediately thinks, "How can I automate this?", you belong here."
We could incorporate this into About the role or maybe as part of Responsibilities? It's more about role expectations. Could be part of About the role as well. But we already have About the role with company description; we could add this after.
WHAT YOU'LL DO (Responsibilities):
List:
- Manage post-sales engagement for a large portfolio of customers, balancing high-volume touchpoints with strategic prioritization.
- Leverage AI tools and automation platforms to create personalized, "one-to-many" customer journeys that drive adoption and retention.
- Develop, test, and iterate on digital-first playbooks, utilizing data to refine engagement strategies.
- Act as a proactive problem solver; identify friction points in the customer lifecycle and architect scalable solutions to remove them.
- Analyze customer health data to execute targeted campaigns that mitigate churn risk before it escalates.
- Partner with Marketing and Box Consulting to operationalize customer success programs that require minimal manual intervention but deliver maximum impact.
- Serve as the internal voice of the customer, specifically providing feedback on how product enhancements or AI features can better solve user needs.
We need to put each as
- inside
.
WHO YOU ARE (Requirements/Qualifications/Skills):
List:
- Resilient and Gritty: You thrive in fast-paced environments where the answers aren't always provided. You view setbacks as data points for improvement, not failures.
- Tech-Savvy Innovator: You have a genuine passion for AI, automation, and workflow efficiency. You are comfortable exploring new tools (GenerativeAI, in-app guidance tools, etc.) to scale your impact.
- 3+ years experience in Customer Success, Account Management, or Digital Marketing, preferably with exposure to "tech-touch" or scaled models.
- Self-Starter: You take initiative without waiting for permission. You identify gaps in the process and build the bridge to fix them.
- Data-Driven Storyteller: You can analyze usage metrics to prioritize your day and translate complex data into compelling narratives for customers.
- Expert Level Communicator: Strong writing skills are essential for crafting effective mass communications and webinars.
- Adaptable: You embrace change and can pivot quickly as we experiment with new engagement models.
- Salesforce Proficient: Familiarity with CRM hygiene and reporting is required.
We could format each as - with the bolded label? The original uses bold headings. We'll keep the text as is.
Also note: "Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. Based on current business needs, there is no relocation assistance provided for this role."
We can put office requirement under Schedule. The "Your Recruiter will share more..." could be part of About the role or a note. The "no relocation assistance" could be a short note under About the role or maybe under Benefits? It's not a benefit. Could be a separate paragraph under About the role.
We also have diversity/EEO statements which we must remove.
Pay section: "Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks. In accordance of OFCCP compliance, here is the Pay Transparency Provision. New York City Pay Range: $81,000 USD - $105,000 USD"
We need to keep the pay range and mention eligibility for equity and benefits, and that base salary depends on factors. Also mention "check out our benefits and perks" maybe not needed but it's substantive? It's a reference. Could keep as prose.
We should not include the OFCCP line maybe it's boilerplate? It's about compliance; could be considered boilerplate but it's part of pay transparency. Might keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. OFCCP compliance is legal. Might be considered boilerplate. Safer to remove it. Keep the pay range and the sentence about base salary dependent on factors, equity and benefits eligibility, and check out benefits and perks.
Benefits section: we have "This role is also eligible for equity and benefits." and "For more information, check out our benefits and perks." That's about benefits. Could create Benefits section with that sentence.
Schedule section: "Boxers are expected to work from their assigned office a minimum of 3 days per week."
Now we need to output HTML fragment only, no /, no markdown.
We'll structure:
for prose. We need to decide which sections to include: - About the role: could contain company description and maybe role context (WHY BOX NEEDS YOU). Could also include "Your Recruiter will share more..." and "no relocation assistance". But we need to avoid duplication. - Responsibilities: list from WHAT YOU'LL DO. - Requirements: maybe from WHO YOU ARE (experience, skills). Could split into Requirements and Qualifications and Skills. But we need to only include sections when posting has real specific content. The posting includes "WHO YOU ARE:" with bullet-like statements (Resilient and Gritty, Tech-Savvy Innovator, 3+ years experience..., Self-Starter, Data-Driven Storyteller, Expert Level Communicator, Adaptable, Salesforce Proficient). Those are qualifications/skills. Could treat as Requirements or Qualifications. We could have a single section "Requirements" containing those. Or split into Qualifications and Skills. But we need to avoid thin sections. Perhaps combine into one "Requirements" section with list. - Benefits: mention equity and benefits eligibility. Could be a short
. - Pay: include pay range and note about base salary dependent on factors, equity eligibility. - Schedule: office requirement 3 days per week. We must not include headings with filler. So we will include only those sections with content. Let's extract content precisely. Company description (WHAT IS BOX?): "WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift." That's a lot. We'll keep it as prose under About the role. WHY BOX NEEDS YOU: "We are seeking a tenacious, self-motivated Scaled Customer Success Manager who isn't just looking to manage relationships, you want to revolutionize how we support them. We need a builder with true grit who is obsessed with efficiency, automation, and the potential of AI to drive customer value at a massive scale. Our Scaled team operates at the intersection of human empathy and digital efficiency. We need someone who thrives in ambiguity and refuses to settle for "how it's always been done." You are innovative, agile, and eager to experiment with new technologies to "Blow our Customer’s Minds." If you are a self-starter who looks at a repetitive manual process and immediately thinks, "How can I automate this?", you belong here." We could incorporate this into About the role or maybe as part of Responsibilities? It's more about role expectations. Could be part of About the role as well. But we already have About the role with company description; we could add this after. WHAT YOU'LL DO (Responsibilities): List: - Manage post-sales engagement for a large portfolio of customers, balancing high-volume touchpoints with strategic prioritization. - Leverage AI tools and automation platforms to create personalized, "one-to-many" customer journeys that drive adoption and retention. - Develop, test, and iterate on digital-first playbooks, utilizing data to refine engagement strategies. - Act as a proactive problem solver; identify friction points in the customer lifecycle and architect scalable solutions to remove them. - Analyze customer health data to execute targeted campaigns that mitigate churn risk before it escalates. - Partner with Marketing and Box Consulting to operationalize customer success programs that require minimal manual intervention but deliver maximum impact. - Serve as the internal voice of the customer, specifically providing feedback on how product enhancements or AI features can better solve user needs. We need to put each as
- .
WHO YOU ARE (Requirements/Qualifications/Skills):
List:
- Resilient and Gritty: You thrive in fast-paced environments where the answers aren't always provided. You view setbacks as data points for improvement, not failures.
- Tech-Savvy Innovator: You have a genuine passion for AI, automation, and workflow efficiency. You are comfortable exploring new tools (GenerativeAI, in-app guidance tools, etc.) to scale your impact.
- 3+ years experience in Customer Success, Account Management, or Digital Marketing, preferably with exposure to "tech-touch" or scaled models.
- Self-Starter: You take initiative without waiting for permission. You identify gaps in the process and build the bridge to fix them.
- Data-Driven Storyteller: You can analyze usage metrics to prioritize your day and translate complex data into compelling narratives for customers.
- Expert Level Communicator: Strong writing skills are essential for crafting effective mass communications and webinars.
- Adaptable: You embrace change and can pivot quickly as we experiment with new engagement models.
- Salesforce Proficient: Familiarity with CRM hygiene and reporting is required.
We could format each as
- with the bolded label? The original uses bold headings. We'll keep the text as is. Also note: "Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. Based on current business needs, there is no relocation assistance provided for this role." We can put office requirement under Schedule. The "Your Recruiter will share more..." could be part of About the role or a note. The "no relocation assistance" could be a short note under About the role or maybe under Benefits? It's not a benefit. Could be a separate paragraph under About the role. We also have diversity/EEO statements which we must remove. Pay section: "Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks. In accordance of OFCCP compliance, here is the Pay Transparency Provision. New York City Pay Range: $81,000 USD - $105,000 USD" We need to keep the pay range and mention eligibility for equity and benefits, and that base salary depends on factors. Also mention "check out our benefits and perks" maybe not needed but it's substantive? It's a reference. Could keep as prose. We should not include the OFCCP line maybe it's boilerplate? It's about compliance; could be considered boilerplate but it's part of pay transparency. Might keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. OFCCP compliance is legal. Might be considered boilerplate. Safer to remove it. Keep the pay range and the sentence about base salary dependent on factors, equity and benefits eligibility, and check out benefits and perks. Benefits section: we have "This role is also eligible for equity and benefits." and "For more information, check out our benefits and perks." That's about benefits. Could create Benefits section with that sentence. Schedule section: "Boxers are expected to work from their assigned office a minimum of 3 days per week." Now we need to output HTML fragment only, no /, no markdown. We'll structure: