Scaled Customer Activation Manager

About the role

Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.

What You’ll Do

• Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale
• Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
• Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
• Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
• Help us maintain an industry leading satisfaction rate with our customers
• Have the ability to grow, develop and learn in a fast-paced, start-up environment

What You’ll Need

• Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization
• Exceptional project management and time management skills
• Excellent verbal and written communication skills
• Desire for ownership and growth in the role over time
• Proven track record meeting weekly or monthly KPIs
• Experience with owning a high volume book of business of 100+ customers at at time
• Ability to anticipate customers’ needs and position product solutions accordingly

Nice to Haves

• Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience with financial services sales
• Experience at a high-growth startup

Benefits

• Available To All Full-time Ramp Employees (Global)
• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• United States: 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)
• Canada: Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other Notices

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
• Ramp Applicant Privacy Notice