Scale Operator

About the role

This position monitors and assists in controlling incoming and outgoing vehicles, shipments, and containers through the use of scales and software systems. All activity must be accurately documented on scale tickets, bills of lading, purchase orders, packing slips, and related paperwork.

Responsibilities

• Enthusiastically greet customers and ascertain material grade, including all necessary paperwork, to safely direct incoming loads to proper locations throughout the facility.
• Ensure accurate documentation of all inbound and outbound scale transactions by weighing customer vehicles, carriers, and company vehicles on the main scale.
• Record supplier, truck or car identification, contract number (if appropriate), description and grade of material, gross, tare and net weights, and discharge location of the load.
• Accurately record load deductions (non-conforming material), re-price as directed by Buyers, print and distribute scale tickets as required.
• Maintain daily records of all purchases and sales transactions, including proper assignment of purchase and sales order numbers to inbound and outbound material.
• Process scale payments, including payment adjustments; contact the Buyer to adjust or add contracts; remove temporary pricing, address and mail out payments as per customer request, and fax scale tickets to customers upon request.
• Create, issue, and submit checks to the proper signing authority with appropriate backup documentation and distribute as requested.
• Issue cash payments for customers requiring immediate payment.
• Manage difficult customer situations effectively and professionally.
• Answer the main telephone line and redirect calls accordingly.
• Maintain constant radio contact with yard personnel, including awareness of emergency calls and proper handling of various situations.
• Maintain and implement safe work procedures, ensuring all guests are informed of and adhere to proper PPE requirements.
• Consistently monitor and operate the main yard arm.
• Manage the work area by keeping all paperwork processed, neatly filed, and maintaining cleanliness and orderliness of the scale house and workstations according to 5S Standards.
• Review, file, and fax all scale tickets daily and as required prior to the end of the shift.
• Accurately weigh in public scale tickets with an understanding of receiving cash or billing to the appropriate customer.
• Perform daily cash reconciliation.

Requirements

• High School Diploma or GED; post-secondary education preferred.
• Basic MS Office computer skills.
• Ability to communicate effectively with customers, carriers, and company drivers.
• Excellent telephone skills.
• Ability to accurately multitask in a fast-paced environment while maintaining a positive manner.
• Ability to recognize various materials and develop viable distribution plans for customers on the scale.

Benefits

• Medical and Prescription coverage
• Dental coverage
• Vision coverage
• Pension/RSP plan
• Basic Life/Accidental Life Insurance
• Employee Assistance Program
• Tuition Reimbursement Program

Gerdau believes in equal employment opportunity related to all employees and applicants for employment. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.