Scale Dispatcher

About the role

AMP is hiring a Scale Dispatcher to work onsite in Portsmouth, Virginia. As a Scale Dispatcher, you will be responsible for operating facility scale systems, coordinating daily routing and dispatch activities, processing billing and documentation, and serving as a primary point of contact for customers, drivers, and internal teams. This role plays a critical part in ensuring accurate reporting, efficient logistics operations, and high-quality customer service.

Responsibilities

• Learn and operate scale program software including "PARADIGM"
• Weigh inbound and outbound trucks and accurately record transaction data
• Prepare daily scale logs and operational reports
• Set roll-off and tractor-trailer routes for the following day and adjust routes as needed
• Obtain and assign daily paperwork/work orders for tractor-trailer drivers
• Close out roll-off and tractor-trailer routes from the previous day
• Ensure all routes are closed accurately for bi-monthly billing cycles
• Enter tickets and route data for roll-off and tractor-trailer operations
• Input overnight and weekend vehicle activity and maintain night driver logs
• Monitor facility camera systems as required
• Communicate with plant personnel to ensure proper loading of materials
• Answer phones for scale operations, sales inquiries, and customer support
• Respond to emails regarding service requests, orders, and scheduling
• Direct pricing and sales inquiries to appropriate contacts
• Develop knowledge of the customer base and proactively support scheduling and coordination
• Enter new services and arrange additional containers as requested
• Prepare and distribute customer quotes
• Schedule appointments for outgoing materials, exports, and customer services
• Ensure shipping and receiving paperwork is accurate and complete
• Enter service requests, sales orders, and purchase orders for billing
• Close out fulfilled orders and reconcile billing records
• Match SPSA tickets to AMP disposal tickets
• Send disposal tickets and signed Bills of Lading (BOL) to partners
• Obtain disposal tickets from vendors
• Send daily SS tonnage reports
• Review and verify prior-day reports
• Prepare and distribute daily, weekly, and monthly activity and inventory reports

Qualifications

• High school diploma or GED
• 1+ years of experience in dispatch, scale operations, logistics, or administrative support
• Basic math and data entry proficiency
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to multitask in a fast-paced environment
• Professional customer service skills
• Proficiency with computers and office software
• Ability to handle confidential information

Preferred qualifications

• Experience with PARADIGM software
• Experience in waste, recycling, logistics, or industrial environments
• Familiarity with DOT and OSHA regulations
• Public Weighmaster certification
• Associates degree or related coursework preferred
• Experience in Microsoft (Excel, Word)

Schedule

9 AM - 5 PM, Monday - Friday, may adjust to 2 PM - 10 PM, as business needs. Weekends as needed.

Working conditions

• While performing the duties of this job, the employee is frequently required to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and talk and hear
• The employee must occasionally lift and/or move up to 45 pounds
• Specific vision abilities required include close vision, peripheral vision, depth perception and ability to adjust focus, and ability to accurately see and label color
• Exposure to residential and commercial waste
• Work is conducted in an open building environment with exposure to outdoor conditions

Benefits

• Medical - The company covers between 77% to 100% of the premium for Cigna medical healthcare plans depending on the selection
• Dental, Vision, Short-Term and Long-Term Disability
• Life Insurance: The company covers the cost of Basic Life / AD&D 1 x Salary, option to purchase additional through New York Life
• Benefits start the day you start
• HSA Eligible Health Plans, Company Monthly Contributions!
• 401(k) retirement plan (non-matching)
• 14 Days Accruing PTO
• 6 Accrued Sick Days
• Eight (8) paid holidays