Scale Buyer/Customer Service Agent

About the Role

Serve as the front line of Beacon Recycling’s customer experience. As a Scale Buyer / Customer Service Agent, you will greet customers, identify and purchase ferrous and non-ferrous metals, process transactions, and ensure every person leaves feeling valued, respected, and eager to return. You will be the face of Beacon for many customers and a key connection between customers, the scale house, the commercial team, and yard operations.

Responsibilities

• Deliver an Exceptional Customer Experience
  • Greet every customer warmly and professionally.
  • Build relationships with regular customers and learn their individual needs.
  • Listen carefully to questions, concerns, and feedback.
  • Clearly explain grading decisions, pricing, and Beacon’s processes.
  • Resolve customer concerns calmly and professionally, escalating issues when appropriate.
  • Thank customers for their business and invite them to return.
  • Maintain a clean, organized, and welcoming scale environment.
  • Look for opportunities to improve the customer experience.
• Grade and Purchase Scrap Metal
  • Identify, grade, weigh, and purchase ferrous and non-ferrous metals.
  • Recognize materials such as copper, brass, aluminum, stainless steel, and other metal grades.
  • Accurately enter customer, weight, product, and transaction information into Beacon’s systems.
  • Explain material classifications and grading decisions in clear, customer-friendly language.
  • Stay informed about material specifications and current market pricing.
  • Direct customers to the appropriate unloading areas safely and efficiently.
  • Process transactions accurately while minimizing customer wait times.
  • Help ensure scale equipment remains accurate and properly maintained.
• Support Safe and Efficient Operations
  • Conduct pre-shift and ongoing safety checks of the scale area.
  • Maintain orderly records, transaction documentation, and required paperwork.
  • Communicate frequently with the commercial team, yard operators, and scale house team.
  • Coordinate with operations to maintain a safe and efficient flow of customer traffic.
  • Assist with shipping documents, warehouse activities, and loading van trailers as needed.
  • Support the warehouse and operations teams during busy periods.
  • Follow all Beacon safety procedures and address unsafe conditions promptly.

Qualifications

• High school diploma or equivalent.
• Previous customer service, retail, or other customer-facing experience.
• Previous weigh scale or scale operation experience.
• Experience working in metals recycling, a scrap yard, or a similar industrial environment.
• Basic math and computer skills.
• Ability to accurately enter and verify transaction information.
• Ability to read, write, and communicate effectively in English.
• Ability to explain grading and pricing decisions in simple, respectful terms.
• Ability and willingness to learn Beacon’s metal grades, specifications, and purchasing processes.
• Saturday availability.

Preferred Qualifications

• Experience purchasing or grading ferrous and non-ferrous metals.
• Experience working in an outdoor, warehouse, manufacturing, or industrial environment.
• Experience using Microsoft Office.

Skills

• Naturally friendly, approachable, and comfortable speaking with a wide variety of people.
• Able to build rapport quickly and create a strong first impression.
• Honest and transparent, even when explaining a decision a customer may not like.
• Calm, patient, and professional during difficult conversations.
• Highly accurate when working with weights, numbers, pricing, and customer information.
• Observant and able to notice differences between materials and metal grades.
• Dependable and punctual, with a strong understanding that customers and coworkers rely on you.
• A self-starter who remains productive without constant supervision.
• Comfortable receiving coaching and applying feedback.
• Willing to step outside your primary responsibilities to support the team.
• Proud to maintain a clean and professional work area.
• Focused on solutions rather than problems.

Physical and Work Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, squat, stoop, and move throughout the scale and warehouse areas.
• Ability to occasionally lift up to 50 pounds.
• Ability to work indoors and outdoors in heat, cold, rain, and snow.
• Comfort working around industrial equipment, vehicle traffic, dust, noise, and scrap materials.
• Ability to accurately distinguish and classify different metal types using visual characteristics, material specifications, and appropriate testing methods.
• Willingness to learn and strictly follow all company safety procedures.

What Success Looks Like

• Customers are greeted promptly and treated with respect.
• Materials are graded consistently, accurately, and fairly.
• Transactions and records are complete and error-free.
• Customer concerns are resolved professionally.
• The scale area remains clean, organized, safe, and welcoming.
• Customers trust Beacon and choose to bring us their business again.