SCADA Service Engineer

About the role

Execute installations, modifications (including upgrades), application change requests and/or other professional services jobs in accordance with work orders and/or customer contracts.

Respond to allocated trouble requests, providing appropriate on-site service of equipment to restore functionality and provide subsequent resolution according to the customer request and/or contract obligations (including meeting SLAs).

Carry out on-site preventative maintenance, service actions and other routine tasks according to customer requests and contract obligations.

Key Responsibilities & Accountabilities

To provide all after-Sales services to Customer.

Responsible to secure Customer Satisfaction by providing prompt Services.

Accountable for effective technical support to recover from System failures and preventative maintenance.

Proactive sales promotion of services and spare parts to customers.

Performs timely reporting to Team leader on the jobs assigned.

Responsible for follows up and closing of customer service issues.

Qualifications and Experience

• Bachelor’s Degree in Engineering – Electronics, Electrical, Instrumentation; Chemical, Mechatronics
• Minimum 3 to 6 years experience in Industrial Automation Control systems, Preferably with Yokogawa SCADA system and Yokogawa RTU.
• Knowledge and experience of Foundation Fieldbus will be useful.

Competencies

• Knowledge of Maintenance & servicing of Control Systems
• Customer interaction/relationship skills
• Resolving complaints/interacting
• Service methodologies
• Writing skills

Skills

• Control system Application knowledge
• Safety application knowledge
• Process knowledge
• Fluent English Spoken and Written

Benefits

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances.