SCA Nurse Advice Line RN - Overnight Shift - Remote

About the Role

As a SCA (Service Contract Act) Nurse Advice Line RN, you will play a critical role in delivering high-quality, evidence-based care to Beneficiaries across the globe. Using advanced clinical decision support tools, you will provide real-time health education and symptom triage through phone, chat, and video platforms—helping individuals make informed decisions about their health when they need it most. This is a dynamic, fast-paced role ideal for nurses who thrive on variety, critical thinking, and meaningful patient interaction—all in a virtual environment.

This position is part of a 24/7 Call Center line, with full-time positions available. Training, regardless of schedule, will be 40 hours per week for 4 weeks during regular daytime business hours, Monday - Friday. You'll enjoy the flexibility to work remotely from anywhere within the U.S.

Please note, this is an overnight shift which includes working either a Saturday or Sunday. Start time could be around 1am-4am CST and could end around 9:30am-12:30pm CST, depending on shift.

Responsibilities

• Provide symptom triage and health education for patients of all ages using evidence-based protocols.
• Assess a wide range of medical concerns and guide patients toward appropriate care.
• Provide high-quality clinical services within scope of practice and in alignment with established team processes and protocols.
• Conduct comprehensive assessments, including thorough health history collection.
• Accurately document all interactions in a timely manner in accordance with policy.
• Communicate effectively with beneficiaries to ensure clear understanding of care recommendations and health guidance.
• Collaborate and communicate promptly with internal staff to support continuity of care.
• Determine appropriate dispositions and deliver tailored health education.
• Partner with leadership and teammates to meet performance and service expectations.
• Support onboarding and development of new team members as a preceptor or mentor.
• Participate in team meetings, training, and continuous improvement efforts.

Requirements

• Current active compact RN license in home state.
• Ability to get licensed in non-compact states (if home state is FL, school must be nationally certified).
• Ability to pass security clearance.
• 3+ years of recent clinical experience.
• Solid clinical experience with ability to triage all age groups.
• Advanced technical skills—use multiple programs simultaneously, multiple monitors, and multitasking while on call.
• Hard-wired Internet.

Preferred Qualifications

• Experience with military or veterans.
• Bilingual in English and Spanish.

Benefits

In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

• Overnight shift, including either Saturday or Sunday.
• Start time: 1am-4am CST; end time: 9:30am-12:30pm CST (depending on shift).
• Training: 40 hours per week for 4 weeks during regular daytime business hours, Monday - Friday.