SBU Operations Manager (Financial Services & Capital Markets)

About the role

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. The firm values diverse, equitable and inclusive teams and fosters an engaged, diverse, and inclusive team culture of accountability and purpose. The SBU Operations Manager supports the Financial Services & Capital Markets industry group, may be based in the Central or Mountain time zones (preferably in a city with a Husch Blackwell office), and reports to the Managing Director. The role drives operational excellence and day‑to‑day execution of initiatives that grow the Strategic Business Unit, works closely with SBU leadership, attorneys, and operations functions (conflicts, pricing, business intake, integration, etc.), serves as a key point of contact connecting the SBU to firm resources, helps execute strategic and operational initiatives, supports process improvements, assists with financial and human capital management activities, and promotes adoption of the firm’s AI tools within the SBU.

Responsibilities

• Strategy Implementation: Partner with the Managing Director and SBU leader in executing the SBU’s strategic plan, including business growth, client development, and market positioning initiatives; manage execution of strategic projects; monitor industry trends and competitive landscape (including AI in legal service) and translate developments into actionable recommendations; support cross‑functional projects that enhance SBU effectiveness.
• Operational Excellence & Process Improvement: Identify, design, and implement process improvements to increase efficiency, quality, and consistency; facilitate the SBU’s use of the firm’s AI capabilities; develop and maintain best practices and procedures; serve as liaison and escalation point between the SBU and firm‑wide operations functions (conflicts, pricing, business intake, integration) and other departments (Business Development, Finance, People), driving resolution on cross‑functional issues.
• Financial Management: Compile, analyze, and maintain budgeting, forecasting, and variance‑analysis data; collaborate with Finance to track KPIs and prepare regular reporting and insights; work with Pricing Team to ensure pricing strategy keeps pace with AI‑driven changes; conduct review of attorney requests for write‑downs, write‑offs, and new business intake, escalating relevant matters to leadership.
• Human Capital Management: Support SBU leadership on recruitment, onboarding, integration, and talent development; collaborate with People Business Partners on feedback and performance‑management processes; monitor workload allocation and utilization and recommend staffing solutions; contribute to a positive, inclusive, high‑performing team culture.
• Additional Responsibilities: Prepare and present regular reports and updates to the Managing Director and SBU leadership; support business development, client relationship management, and special projects as assigned, including initiatives related to the firm’s AI tools and capabilities.

Requirements

• Bachelor’s degree required.
• 5+ years of experience in legal operations, practice management, or professional services leadership.
• Strong understanding of law firm economics, attorney workflows, and client service delivery.
• Exceptional communication, analytical, and project management skills.
• Proven ability to influence and collaborate across functions and levels.

Skills

• Experience in an AmLaw 100 or similarly complex law firm environment.
• Familiarity with legal technology platforms and data analytics tools.
• Detail‑oriented with a hands‑on approach to execution.

Benefits

• Medical and dental coverage
• Life insurance
• Short‑term and long‑term disability insurance
• Pre‑tax flexible spending account for certain medical and dependent care expenses
• Employee assistance program
• Paid Time Off
• Paid holidays
• Participation in a retirement plan program after meeting eligibility requirements
• More benefits as described

Pay

Compensation is commensurate with skill and experience; exact compensation varies based on skills, experience, location, and other factors permitted by law. Expected compensation ranges:

• State of Colorado: $125,000 - $222,000
• State of Illinois: $122,