SBA Inside Sales Manager, Small Business

Essential Duties & Responsibilities

• Oversee a multi-layer sales hierarchy (Individual Contributors through Team Leads) and ensure consistent throughput in a high-volume production environment.
• Execute daily oversight of application flow, SLA adherence, queue management, and capacity alignment, ensuring movement of high-velocity pipelines.
• Partner with Credit and Closing to resolve operational bottlenecks and escalate exceptions, ensuring timely decisioning and strong borrower experience.
• Translate divisional productivity strategies into actionable team plans, including call cadence expectations, funnel management routines, and quality control checkpoints.
• Oversee execution of the end-to-end sales lifecycle, from lead engagement through accepted proposal, ensuring consistent application quality and adherence to defined credit packaging standards.
• Ensure compliance with state and federal regulations, including monitoring adherence to Reg B timeframes and application documentation standards, escalating concerns to senior leadership as required.
• Cover coordination with Credit and Closing to ensure applications move through established SLAs and that borrower experience standards are met.

Minimum Knowledge, Skills And Abilities Required

• Minimum 3-5 years management experience including successful team leadership and development in a sales environment preferred.
• Experience leading high-performing teams in a fast-paced SBA lending environment, with deep working knowledge of SBA 7(a), 504, and Express loan programs.
• Proven ability to adapt quickly, manage teams through organizational change, and build scalable closing processes in high-growth environments.
• Demonstrated proficiency in SBA SOP guidelines, deal structuring, pipeline management.
• Experience leading multi-layer sales teams or equivalent leadership responsibility in a fast-cycle, production-oriented environment preferred.
• Proven ability to have successfully coached and directed a team scope of sales abilities and enhanced customer experience.
• Ability to create and manage reporting metrics for the team, i.e., proficient in Excel, Business Objects SBA Inside Sales Manager, Small Business Total Base Pay Range 82,100.00 - 172,500.00 USD Annual At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.