SAP Transportation Management (TM) Support Consultant I

Position Summary

The SAP TM Support Consultant provides post–go-live support, troubleshooting, and system maintenance for SAP Transportation Management (TM). This role ensures system stability, resolves user-reported issues, manages configurations, and partners with cross-functional teams to maintain and enhance overall TM performance. Consultants at this level work independently while delivering a positive support experience and contributing to continuous improvement.

Essential Functions & Responsibilities

• Provides hypercare support and resolves live system issues following SAP TM go-lives.
• Maintains system performance, investigates failures or user-reported issues, and escalates complex problems when needed.
• Troubleshoots and identifies root causes of system errors; coordinates fixes with technical and functional teams.
• Analyzes system performance to identify bottlenecks and recommend improvements.
• Collaborates with clients and business stakeholders to resolve support needs and ensure a positive user experience.
• Documents support procedures, configurations, resolutions, and best practices for knowledge sharing.
• Works cross-functionally with developers, project managers, and stakeholders to maintain and enhance system performance.
• Applies software updates, patches, and configuration changes to ensure system integrity.
• Provides hands-on technical assistance to end users.
• Adheres to all certified processes and information security standards.

Minimum Requirements

• Bachelor’s degree in IT, Computer Science, Logistics, Supply Chain, or related field; or equivalent experience.
• SAP TM certification (or ability to obtain within 6 months of hire).
• 1–2 years of SAP TM experience for Level I
• Background or education in logistics, distribution, MIS, or IT.
• Ability to obtain and maintain a U.S. government security clearance (U.S. Citizenship required).
• Strong analytical, troubleshooting, and organizational skills with high attention to detail.
• Clear and professional communication skills with the ability to support non-technical users.
• Ability to work independently in a fast-paced environment and manage multiple priorities.
• Strong collaboration skills with the ability to work effectively across diverse cross-functional teams.

Nice to Have (Not Required)

• Experience supporting Department of Defense or other federal agency environments.
• Familiarity with SAP ECC or S/4HANA integration points.
• Experience with ticketing systems such as ServiceNow or Jira.
• Understanding of ITIL or structured support methodologies.
• Knowledge of transportation management processes and logistics operations.

Compensation

Compensation: In accordance with pay transparency law, the expected salary range for this position is $75,000 – $100,000 annually. The actual compensation offered will be determined based on factors such as the candidate’s experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices.

Benefits

We offer a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: C5MI Benefits

How to Apply

To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply.