SAP Support Specialist (57763)

Sirio Americas has an immediate opportunity for an experienced professional to provide daily hands-on operational and functional support for our SAP B1 (HANA) ERP system in a regulated batch-manufacturing environment.

Responsibilities

• Provide immediate on-floor and remote functional support for end-users across core SAP B1 modules, including Procurement, Sales, Production, Inventory & WMS, Accounts Payable, Accounts Receivable, and Quality Control.
• Troubleshoot daily system transaction issues related to Order to Cash and Procure to Pay processes.
• Configure and maintain local system settings, user authorizations, and standard/custom alerts to prevent operational bottlenecks.
• Support the 3-level Work Order hierarchy (Finished Goods, Bulk, and Semi-Finished Goods/Intermediates) and standard routing sequences across diverse dosage forms like Soft gels, Gummies, and Unit Dose.
• Resolve issues related to Bill of Materials (BOM) management, BOM revisions, routing versions, scrap/loss factors, and MRP planning runs.
• Oversee WMS execution, troubleshooting Honeywell and UROVO PDA handheld scanning devices.
• Manage inventory transfers and virtual/transit bins used to track stock movements between buildings.
• Directly support the physical cycle counting process and resolve variances via designated holding or discrepancy bins.
• Ensure the system strictly maintains cGMP and FDA regulations (21 CFR Parts 210/211 and 21 CFR Part 11 ERES).
• Support system-enforced "hard gates" that prevent unreleased or locked material from being issued to production or shipped to customers.
• Maintain the Lot and Batch Number hierarchy. Validate lot-level QC Results (Pending/Pass/Fail) and individual batch statuses (Released, Restricted, Locked) across the system.
• Troubleshoot barcode and label printing setups (Zebra and SATO printers) to ensure inventory labels carry mandatory batch information and QR codes.
• Maintain strict compliance with electronic signature and audit trail requirements for all GxP-critical actions.
• Assist the Finance team with standard costing configurations, moving average valuations, variance allocations, and production order technical closures.
• Support the Master Data Governance (MDG) flow, ensuring clean synchronization of item master data and business partner profiles between MS Dynamics/CRM, OA, SRM, and SAP B1.

Requirements

• Minimum of 3–5 years of hands-on experience supporting SAP Business One (preferably version 10.0 on HANA).
• Minimum of 2 years in a manufacturing environment utilizing batch/lot traceability (e.g., dietary supplements, pharmaceuticals, food/beverage, or chemical processing).
• Solid understanding of BOM structures, routing steps (Weighing, Blending, Encapsulation, Packaging), and Material Requirements Planning (MRP).
• Experience troubleshooting warehouse peripheral hardware, including PDA scanning devices (Honeywell, Urovo) and barcode label printers (Zebra, Sato).
• Direct exposure to a validated GxP environment. Understanding of Computer System Validation (CSV), ALCOA data integrity principles, and electronic records/signatures (21 CFR Part 11) is highly preferred.
• Familiarity with inventory valuation methods (Standard Costing vs. Moving Average Costing).
• Excellent collaboration skills, with the ability to bridge communication between local operations, Quality, Finance, and regional IT teams (including China HQ).

About Sirio

Founded in 1993, SIRIO is a leading global nutraceutical solution provider with extensive expertise in an array of delivery formats, including gummies, softgels, capsules, tablets, powders, functional beverages, probiotics, and other innovative dosage forms. The company is one of the world’s largest providers of soft gel and gummy solutions. Driven by over 300 scientists across five global R&D centers, SIRIO transforms potent ingredients into effective, consumer-friendly products. SIRIO operates seven state-of-the-art manufacturing sites delivering "global resources, local delivery" to partners in more than 50 countries. In 2023, SIRIO acquired Best Formulations, further solidifying its position as a premier global nutraceutical solution provider, and significantly enhancing its manufacturing capabilities and capacity, with a notable focus on bolstering its presence currently as Sirio Americas California, LLC.

We are a trusted partner to our customers when it comes to innovation and have one of the strongest R&D, product formulation and technical teams in the industry. We are recognized as the leader in plant-based softgel innovation and our ability to encapsulate difficult formulas. We seek out innovation across our entire business and pass that knowledge and expertise to our customers.

Benefits

• 401(k) with company match
• Tuition reimbursement
• Medical/Dental/Vision/Pet Insurance
• Generous time off for vacations
• The Company pays 100% of the premium for employee-only medical coverage
• 10 paid Holidays
• Paid time off