SAP Specialist, IT Solutions

About the role

The Specialist, IT Solutions (SAP) will engage with business functions to support, optimize, and maintain the SAP ERP System across the enterprise. This role involves collecting and analyzing business requirements, participating in SAP initiatives, supporting system integrations, and providing user training. The specialist acts as a vital bridge between business stakeholders and the technical SAP delivery teams to ensure solutions meet operational goals.

Responsibilities

• Engage with business stakeholders to gather, document, and translate business requirements into functional specifications for SAP solutions.
• Support configuration, testing, and implementation activities within SAP.
• Respond to system issues, analyze root causes, and work with internal IT teams or Application Management Services partners to deliver fixes.
• Participate in SAP transformation projects through data validation, testing cycles, and cutover activities.
• Provide system training and create user documentation/Standard Operating Procedures for end-users.
• Support system integration tasks (EDI/ALE/IDocs, APIs) between SAP and local systems (e.g., PLM, MES, Data Warehouse).
• Ensure compliance with IT governance, data management, and security standards.

Requirements

• Good understanding of core business processes in manufacturing and supply chain (e.g., Order Management, Operations, Supply Chain, Finance).
• Solid functional knowledge in at least one or two core SAP modules (e.g., SAP MM, PP, SD, FICO, or WM).
• Knowledge in the areas of Master Data, Production and Non-Production PR/PO, Scheduling Agreement, PIR, Release Strategy, ROP, Forecasting, IM, GR, GI, Scrap, Physical Inventory, Cycle Counting, Batch Management, Order Management, and Shipping is a plus.
• Good analytical, technical, troubleshooting, and problem-solving skills.
• Ability to translate complex technical concepts into language that business users can understand.
• Understanding of software development life cycle (SDLC) concepts, including Agile methodologies.
• Experience in creating functional requirement documents (FRDs), test scripts, and process flowcharts.
• Strong customer service orientation, teamwork, and communication skills.

Qualifications

• 2–3 years of hands-on experience in SAP functional support, business systems analysis, or SAP configuration.
• Participation in at least 1 or 2 full lifecycle SAP implementations or major enhancement projects.
• Exposure to SAP is highly preferred.
• Experience working in a manufacturing or supply chain environment is an asset.
• Bachelor's degree in Information Technology, Business Administration, Computer Science, or consideration of an equivalent combination of education and experience.

Physical Demands

Duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job.