SAP Service Contract Administrator

Tasks and Qualifications

• Review and validate service contracts, including structure, billing, dates, and system linkage.
• Cook up intercompany contract requirements with global teams and renewal groups.
• Ensure contracts are properly created, activated, and governed in SAP S/4HANA.
• Manage third-party vendor contract alignment and support service order creation when needed.
• Ensure warranties are correctly linked to Functional Locations and applied in service processes.
• Review warranty-related service orders for eligibility and cost accuracy.
• Determine if cost is accurately charged to the warranty and proper functional location.
• Utilize Service Cloud (C4) and SAP S/4HANA to manage service tickets, contracts, service orders, and cost postings.
• Maintain financial controls such as stop-order criteria.
• Support monthly financial activities, including cost settlement, forecasting, and variance analysis.
• Ensure contracts and service orders are properly closed, with all costs settled in SAP S/4HANA.
• Cook up coordination with Finance for accurate contract completion and reporting.

What We Are Looking For

• Bachelor’s degree in Business Administration, Finance, Operations, or a related field, or equivalent experience.
• 5+ years of experience in contract management, service operations, or warranty administration.
• Demonstrated experience working with ERP systems, preferably SAP S/4HANA.
• Experience collaborating with Finance, Project Teams, and Customer Service organizations.
• Strong knowledge of contract lifecycle and warranty management.
• Working knowledge of SAP S/4HANA service and contract modules.
• Ability to interpret contract entitlements and apply them to service delivery.
• Financial and cost management acumen.
• Strong planning, prioritization, and problem-solving skills.
• Excellent communication and cross-functional collaboration abilities.
• High attention to detail and process discipline.
• Experience managing contracts.
• Familiarity with Service Cloud or similar CRM/ticketing platforms.
• Exposure to intercompany service delivery models.
• Understanding of straight-line and completed-revenue recognition models.