SAP S/4HANA Service Consultant -- GOSDC5888311

About the role

SAP S/4HANA Service Management Systems Analyst to provide L2/L3 production support for SAP S/4HANA Service solutions following go-live. The ideal candidate will have strong hands-on experience with SAP Service, Customer Service, PM/EAM, service order management, contracts, warranties, billing, and integrations with SAP SD, MM, and FI/CO. This position will work closely with business stakeholders, functional teams, and technical teams to troubleshoot production issues, perform root-cause analysis, support enhancements, conduct testing, and ensure reliable service operations across a global environment.

Responsibilities

• Provide L2/L3 production support for SAP S/4HANA Service
• Resolve incidents, service requests, defects, and system issues within established SLAs
• Perform root-cause analysis and implement sustainable corrective solutions
• Configure and support: Service Order Management, Service Contracts, Entitlements, Warranty Management, Repair Processes, Resource Scheduling, Service Billing
• Support integrations between SAP S/4HANA Service and SAP SD, SAP MM, SAP FI/CO, SAP PM/EAM
• Support SAP Fiori applications and mobile/field-service solutions
• Participate in UAT, regression testing, defect resolution, and production releases
• Assist with system enhancements and continuous process improvements
• Develop user documentation, SOPs, and training materials
• Provide end-user training and support adoption of new functionality
• Collaborate with business stakeholders to identify service-process improvements
• Participate in on-call/off-hours support as needed
• Follow incident, problem, change, and release-management processes

Required Qualifications

• Bachelor's degree in IT, Computer Science, Business, Engineering, or related field, or equivalent experience
• 5–7 years of SAP experience, preferably focused on Service, Customer Service, PM, or EAM
• At least 2 years of hands-on SAP S/4HANA Service support experience
• Strong production support experience involving incident, problem, and change management
• Hands-on SAP Service experience with service orders, contracts, warranties, repairs, and billing
• Experience supporting SAP Fiori and mobile/field-service applications
• Strong understanding of integrations across SD, MM, FI/CO, and PM/EAM
• Strong troubleshooting and RCA capabilities
• Experience with SAP testing and release-management processes
• Strong communication and stakeholder-management skills
• Ability to support multiple priorities in a fast-paced production environment

Preferred Qualifications

• SAP ECC PM/CS and SAP S/4HANA Service experience
• SAP Field Service Management (FSM) experience
• ITIL/service-management knowledge
• ServiceNow or Jira experience
• Experience supporting global users across multiple time zones
• SAP S/4HANA Service, Customer Service, PM, or related certification

Top Must-Have Skills

• SAP S/4HANA Service – 2+ years hands-on
• SAP Service/CS – Service Orders, Contracts, Warranty, Repair & Billing
• SAP SD/MM/FI-CO/PM-EAM integration
• L2/L3 production support + Incident/RCA
• SAP Fiori / Field Service Management