SAP Integration Engineer - US

About the role

As an SAP Integration Engineer at Parloa, you will be responsible for building the technical bridges between Parloa's conversational AI platform and the SAP ecosystem. Your mission is to design, implement, and operationalize integrations that connect Parloa to SAP environments across our most important enterprise customers and partners.

Responsibilities

• Lead the technical design and execution of integrations between Parloa and SAP environments, from Proof of Concept (PoC) through production go-live.
• Define integration patterns using SAP BTP (Integration Suite, API Management, Event Mesh), OData/REST/SOAP APIs, and middleware layers connecting SAP backends (S/4HANA, ECC, Service Cloud, CRM) to Parloa's AI platform.
• Implement iFlows, API connectors, and data transformations that enable Parloa agents to read from and write to SAP systems covering use cases such as order management, customer data, case management, and transactional queries.
• Navigate enterprise SAP constraints by working within customer environments that have strict security policies, complex authorization models (SAP IAS, OAuth2), and regulated data handling requirements, proposing pragmatic, production-grade connectivity solutions.
• Partner deeply with customer and SAP engineers to align architectures, test plans, and rollout procedures.
• Support partner enablement by helping system integrators and SAP partners build and deliver Parloa-SAP integrations independently.
• Shape the integration practice by translating recurring field experience into standardized approaches, accelerators, and playbooks that improve repeatability and reduce delivery time across similar engagements.
• Provide structured product feedback by identifying gaps between Parloa's integration capabilities and SAP customer requirements; translate findings into clear, actionable input for Product and Engineering.

Requirements

5+ years of professional experience in SAP integration engineering, SAP BTP development, or SAP technical consulting, with a track record of delivering integrations in live enterprise environments.

• Strong hands-on expertise with SAP BTP Integration Suite (formerly CPI): designing, building, and operating iFlows, API proxies, and event-based integration scenarios.
• Solid understanding of SAP data models and APIs across one or more relevant products: S/4HANA, ECC, Service Cloud, or CRM.
• Proficiency with integration protocols and standards: OData (v2 and v4), REST, SOAP, OAuth2, and SAP IAS/XSUAA authentication patterns.

Qualifications

Clear communicator with both SAP-native engineers and non-technical business stakeholders — able to translate integration complexity into decisions and delivery.

• Degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent practical experience).
• Experience with conversational AI, contact center platforms, or CX technology stacks in an SAP context.
• Familiarity with SAP AI Core, SAP Agent Builder, or similar AI extensions within the SAP ecosystem.
• Experience working with or for SAP system integrators in a delivery or presales engineering capacity.

Skills

Ability to operate independently in ambiguous, high-responsibility customer environments — able to own integration challenges end-to-end and drive them to resolution across multiple stakeholders.

Benefits

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Pay

Salary Range: $170,000—$200,000 USD

Schedule

Full-time On-site

Location

New York Office