SAP Fulfillment Lead

Job Summary

Responsibilities

• Production Support & Service Delivery
• Own AMS support activities for SAP Fulfillment, including EWM, Logistics Execution, and Transportation Management (TM).
• Manage incident resolution, problem management, and root cause analysis for production issues.
• Maintain system performance, interfaces, queues, and integrations to ensure operational stability.
• Drive SLA compliance and coordinate support activities across internal teams and external partners.
• Support business-critical operations through effective issue prioritization and resolution.
• System Configuration & Integration
• Configure and support SAP S/4HANA EWM processes, including warehouse structure, storage types, storage bins, putaway, picking, replenishment, and inventory management.
• Configure and support SAP S/4HANA TM processes, including freight order management, freight unit building, transportation planning, execution, carrier selection, tendering, and freight settlement.
• Configure and maintain freight cost management, rate determination, and charge management within TM.
• Support integration between EWM and related SAP modules, including SD, MM, PP, QM, and TM, to ensure seamless end-to-end fulfillment processes.
• Monitor and troubleshoot interfaces, IDocs, queues, and middleware integrations impacting warehouse and logistics operations.
• Monitor and troubleshoot TM-related interfaces, freight documents, and integration points impacting shipment execution and visibility.
• Collaborate with technical teams and external partners to support integrations with warehouse automation systems, 3PL providers, shipping carriers, and label printing solutions.
• Contribute to and guide solution design decisions, ensuring alignment with SAP standards and global process consistency.
• Maintain configuration documentation, process flows, and integration specifications to support AMS operations and knowledge management.
• Application Management & Enhancements
• Analyze business requirements and deliver system enhancements aligned with SAP best practices.
• Own prioritization of the Fulfillment support backlog and coordinate activities across onshore and offshore teams.
• Configure and support SAP EWM processes, including inbound, outbound, inventory management, replenishment, wave management, and physical inventory.
• Support enhancements in SAP TM, including transportation planning improvements, freight optimization, tendering, and cost visibility.
• Support system releases, testing activities, upgrades, and change management processes.
• Ensure ongoing integration between EWM, TM, and related SAP modules (SD, MM, PP, QM).

Required Skills & Experience

• Bachelor’s degree in information technology, Supply Chain, Business, or a related field.
• 8+ years of SAP Fulfillment experience with strong expertise in SAP EWM, TM, Logistics and warehouse operations.
• Experience supporting SAP production environments within an AMS or application support organization.
• Strong understanding of warehouse processes, including inbound, outbound, inventory management, RF framework, handling units, replenishment, and warehouse execution.
• Strong understanding of transportation processes, including freight planning, tendering, shipment execution, charge management, and freight settlement in SAP TM.
• Experience with SAP S/4HANA EWM configuration and integration with SD, MM, PP, QM, and TM.
• Experience supporting interfaces, IDocs, middleware integrations, and warehouse automation solutions.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience managing incidents, enhancements, testing, releases, and change control processes.
• Excellent communication, stakeholder management, and leadership skills.

Preferred Qualifications

• SAP EWM certification
• ITIL certification or experience with IT service management frameworks
• Experience with warehouse automation, 3PL integrations, and transportation systems