SAP CS Service management Lead Architect

Responsibilities

• Lead end-to-end SAP Service Management (CS/SM) architecture and solution design
• Define and validate service processes, including:
• Service order management
• Installed base and equipment tracking
• Warranty and service contract management
• Field service execution and resource planning
• Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)
• Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)
• Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy
• Lead fit-gap workshops, solution blueprinting, and design governance forums
• Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs
• Guide teams on master data design (business partner, equipment, functional locations)
• Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability
• Lead integration testing, UAT, and defect resolution across service and finance processes
• Support cutover planning, go-live readiness, and hypercare stabilization

Requirements

• Extensive SAP experience with specialization in:
• SAP CS (Customer Service) / S/4HANA Service Management
• Service order processing, contracts, and warranty management
• Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs
• Deep expertise in:
• Installed base and equipment lifecycle management
• Service billing and integration with finance (R2R, RAR)
• Strong understanding of integration with SD, MM, and Finance processes
• Experience in defining global templates and scalable service models
• Ability to translate complex service business requirements into architecture designs
• Strong stakeholder engagement and executive communication skills
• Experience working in complex, multi-vendor program environments

Preferred Qualifications

• Experience in manufacturing or semiconductor industry (capital equipment service models)
• Familiarity with:
• Advanced Field Service Management solutions (FSM)
• IoT-enabled service and predictive maintenance integration
• Exposure to PLM (Teamcenter) and MES integration scenarios
• Experience in subscription/service-based revenue models and warranty accounting
• Prior experience in program stabilization or recovery initiatives
• Knowledge of SAP Activate and Agile delivery framework