SAP Basis Team Lead - Associate Director

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated into the client services we deliver and are key to our innovation as an organization. Fueled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working.

As part of Enterprise Technology, you’ll be at the forefront of integrating technology into what we do at EY. The Global Enterprise Technology team provides reliable, secure, and resilient technology services and solutions to support over 400,000+ EY people. You will work with technologists and business specialists to meet the increasing pace of our business, enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions.

The MST is a combined technology and finance team that provides support for EY's Mercury practice management tools, as well as other global and local finance tools. The purpose of the MST is to provide exceptional financial and integrated systems support and knowledge to enable the EY business while being viewed as a valued business partner and a premier choice for career growth. The Technical Operations team is a core function of the MST, and within it, the MST Basis team is responsible for administration, upgrades, and operational readiness of supported systems.

About the role

EY is seeking a forward-thinking IT executive to lead the current SAP Basis team, ensuring support excellence while managing a transition to SAP RISE and eventually S/4 HANA. This role involves creating a customer-centric culture, aligning technology solutions with customer needs, and delivering an integrated customer experience. You will operate in a complex global organization, collaborating with global customer and partner groups, and lead high-performing teams with a focus on exceptional customer service and inclusivity.

Responsibilities

• Prioritize activities and allocate resources to oversee the support of incidents, changes, problems, service requests, enhancements, operational requests, and LSTRs within the Basis area.
• Serve as the escalation point for the Basis area, assessing financial impacts of major incidents and communicating status to the business in a timely manner.
• Define the direction of the process area and its portfolio of initiatives, managing impacts to other processes and products.
• Execute internal and external controls to support audit compliance for the process area.
• Manage AMS operational resources, including resource planning, demand management, and prioritization of workload.
• Provide environment strategy for releases and refreshes.
• Provide vendor management support for contractor resources supporting the process area.
• Actively participate as the lead for service reviews, operational calls, and overseeing SLA compliance.
• Serve as the primary interface with senior Mercury stakeholders as the Technology Owner.
• Manage the environment strategy for both N and N+1 landscapes, considering multiple competing initiatives.
• Manage the SAP hosted PaaS Business Technology Platform support team and infrastructure.

Requirements

• Customer-obsessed with a passion for customer and support services and the impact technology capabilities can have on customer satisfaction and productivity.
• Demonstrated focus on creating and sustaining exceptional customer service.
• Minimum of 10 to 15 years of technical or functional experience in SAP Basis, including technical skills, operational knowledge, and support services/ITIL.
• Minimum of 5 years of experience managing a team in a complex global organization with cross-cultural team members.
• Experience with SAP’s Business Technology Platform and on-prem replication methods.
• Excellent written and verbal communication skills, with the ability to effectively engage stakeholders.
• Strategic and analytical thinker with robust problem-solving skills.
• Ability to travel as needed, including internationally.
• Visible leadership skills to achieve short- and long-term business goals.
• Demonstrated ability to manage and develop team resources through consistent guidance, feedback, and coaching.
• Strong knowledge of the product area.
• Ability to identify, manage, and resolve critical technical and functional business issues.
• Self-directed, seeking consultation and guidance from leadership as appropriate.

Qualifications

• Advanced college degree in Finance, Business, or a related technology field (Computer, Engineering, Science, etc.) or comparable job experience.
• Certifications (preferred): ITIL, PMP.

Pay

The base salary range for this job in all geographic locations in the US is $139,300 to $275,800. The base salary range for New York City Metro Area, Washington State, and California (excluding Sacramento) is $167,100 to $313,400. Individual salaries are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography.

Benefits

• Comprehensive compensation and benefits package, including medical and dental coverage, pension, and 401(k) plans.
• Flexible vacation policy, allowing you to decide how much vacation time you need based on personal circumstances.
• Paid time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence to support your well-being.

Schedule

Join us in our team-led and leader-enabled hybrid model. The expectation is for most people in external, client-serving roles to work together in person 40-60% of the time over the course of an engagement, project, or year.