Sandpiper - Supervisor

About the role

Ponte Vedra Inn & Club is seeking an energetic and service-focused Sandpiper Café Supervisor to help lead the opening of their new café. This is a unique opportunity to join the opening team, help shape a brand-new operation, and create an experience our members and guests will love.

Responsibilities

• Help prepare the new Sandpiper Café for a successful opening.
• Lead, coach, and motivate the café team to provide exceptional service.
• Supervise daily operations from opening through closing.
• Conduct pre-shift meetings covering menu updates, specials, service expectations, and team assignments.
• Ensure the café, beverage stations, grab-and-go displays, dining areas, and service areas are clean, stocked, and guest-ready.
• Maintain food quality, presentation, cleanliness, and service standards throughout each shift.
• Support the team during busy periods with guest service, beverage preparation, food running, stocking, and point-of-sale transactions.
• Train and develop new and existing team members while providing ongoing coaching and feedback.
• Maintain food safety, sanitation, and health department standards.
• Monitor inventory levels and communicate product or supply needs.
• Aid with scheduling, labor efficiency, and staffing adjustments based on business needs.
• Verify that opening, running, and closing checklists are completed accurately.
• Document maintenance concerns, operational issues, guest feedback, and opportunities for improvement.
• Partner with Food & Beverage leadership to achieve operational, financial, and guest-satisfaction goals.

Requirements

• High school diploma or equivalent required.
• Ability to speak, read, write, and understand English at a level sufficient to communicate effectively with members, guests, and fellow team members.
• Three to five years of upscale dining, café, or hospitality service experience required.
• At least one year of leadership, supervisory, or team-training experience preferred.
• Previous experience using a point-of-sale system required.
• Luxury resort, private club, café, or fine-dining experience strongly preferred.
• Experience supporting a restaurant or café opening is a plus.

Job Knowledge and Skills

• Strong understanding of café operations.
• Knowledge of beverage service, café menus, food safety, sanitation, and inventory management.
• Excellent leadership, communication, and coaching skills.
• Ability to motivate a team while maintaining luxury hospitality standards.
• Strong organizational and problem-solving skills.
• Ability to remain composed and attentive in a fast-paced environment.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and carry up to 35 pounds.
• Ability to assist with beverage preparation, food service, stocking, clearing tables, and point-of-sale transactions.
• Ability to communicate clearly with members, guests, and team members.

Benefits

Competitive pay. Medical, dental, vision, disability, and life insurance for eligible team members. Paid vacation, holidays, and sick leave. 401(k) retirement plan. Employee dining café. Resort discounts and exclusive employee perks. Career growth and advancement opportunities within Gate Hospitality. A collaborative team committed to delivering exceptional service.

Why You’ll Love Working Here

Be part of the opening team for the new Sandpiper Café. Help establish the culture and service experience of a brand-new venue. Work at a beautiful oceanfront luxury resort.

Equal Opportunity Employer

Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal employment opportunities to all applicants and team members without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, or any other status protected by applicable law.