San Marcos 03 (McCarty Ln) Pharmacy - Pharmacy Tech - Full time

About the role

As an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient expectations while delivering excellent, accurate, and efficient services.

Responsibilities

• Role models and provides superior customer service and service standards
• Promotes and embodies "Greet, Ask & Thank" and H-E-B telephone strategies
• Manages exception station; solves third-party issues
• Receives and processes written prescriptions from customers using RxEVO; verifies complete patient information to input into the computer system; processes third-party prescriptions; manages adjudication review
• Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other Professional Services activities as required
• Maintains H-E-B Rx screener status; participates in screening events
• Assists with Pharmacy operations-related tasks (e.g., responding to recalls, offsite record storage, DSD reconciliation, out-of-date / dead stock returns, department communications, and others as needed)
• Orders and manages inventory; processes invoices daily, on a timely basis
• Reviews Warehouse and DSD orders
• Checks deliveries for accuracy; notifies H-E-B / DSD vendor of discrepancies; makes necessary adjustments
• Maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro, etc.), including calibration, maintenance, stocking, proper report execution
• Applies computer troubleshooting and prescription application overview
• Processes RxIMS reports (count compliance, no location inventory, order overrides, etc.)

Compliance

• Performs prescription assembly (with Kirby Lester, ScriptPro, and other tools); hand-counts controlled medications; measures liquids; reconstitutes antibiotics; verifies / labels prescriptions by 7-point check
• Ensures privacy / confidentiality of Personal Health Information (PHI) as required by HIPAA; ensures proper procedures are followed related to prescription delivery to a patient
• Ensures compliance with Central Fill check-in procedures
• Participates in / ensures Pharmacy Partner compliance with ORT, 5-S, and Pharmacy Standards Review
• Ensures proper return to stock (RTS) procedures are followed; responsible for organization / presentation of pharmacy shelves
• Participates in / supports Pharmacy Manager in facility and office maintenance and upkeep; ensures 5-S compliance

Qualifications

• Age: 18+
• Work Experience: 1+ years Experience as an active retail Certified Pharmacy Technician (required), 3+ years Pharmacy experience (preferred)
• Experience working in a fast-paced environment (required)

Skills

• Working knowledge of all pharmacy-related management tasks and H-E-B RxEVO system (required)
• Knowledge / understanding of H-E-B Pharmacy Standard Operating Procedures (SOPs) (required)
• Advanced communication skills; advanced telephone etiquette (required)
• Intermediate computer skills, including MS Office, Windows, and H-E-B related systems / applications (e.g., RxEVO, RxIMS, PartnerNet, Workforce Manager) (required)
• Mathematical skills, including calculating measurements (required)
• Ability to manage multiple priorities and shift focus between tasks (required)
• Ability to maintain composure in high-stress situations (required)
• Ability to work with little direct supervision; self-starter (required)
• Welcomes working in a team-oriented environment and is open to cross-training (required)

Education

HS Diploma or GED or equivalent (required)

Licenses/Certifications

• Active State of Texas registration as certified pharmacy technician (CPhT); maintain certification with 20 hours of continuing education every 2 years; recertify 60 days prior to expiration date (required)
• Certification as an H-E-B Pharmacy Technician (required)
• RxEVO certification (required)
• Successful completion of all required training (e.g., H-E-B Screener certification, Advanced Cash Register (ACR), HIPAA, FWA, MethGuard, Diversity, Company orientation, applicable modules for Pharm Tech and PCR, etc.) (required)

Physical Demands & Working Conditions

Function in a fast-paced, retail, office environment. Work rotating shifts to meet business needs (includes nights and weekends). Stand for extended periods (up to 12 hours). Regularly lift 30 lbs or more. Use arms / hands in repetitive motion that require hand / finger dexterity. Meet specific vision requirements for this job, including close vision and color vision.