San Antonio 48 (Bulverde Rd/Loop 1604) Bakery - Food Service Rep - Part time

Key Responsibilities & Essential Functions

• Customer Service:
  • Provides superior customer service.
  • Takes orders from customers by telephone or in person.
  • Answers customer questions regarding products; assists them with selections.
• Food Service / Production:
  • Prepares, packages, and merchandises fresh product effectively.
  • Slices, packages, labels, rotates, and culls products for poor quality.
  • Assists in technical areas as needed (e.g., basic set-up and clean-up processes).
• Sales:
  • Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.
• Food Safety:
  • Cleans and sanitizes display cases.
  • Operates/maintains equipment properly.
  • Complies with H-E-B food safety and sanitation standards.
  • Complies with department/store operating procedures.
• Additional Department-Specific Responsibilities:
  • BAKERY:
    • Records production and shrink to aid in production planning.
    • Assists in technical areas as needed (e.g., baking, frying, and decorating).
    • Culls bakery products for poor quality, expiration dates.
  • DELI:
    • Takes care of service counter customers.
    • Uses ordering system applications.
    • Uses Fresh Production Planner.
    • Performs inventory management processes (MSI, PAW) as required.
    • Ensures catering orders are prepared and ready for customer pickup.
    • Performs all sanitation and maintenance tasks for Deli slicers.
  • PREPARED FOODS:
    • Serves/packages products at customer's request.
    • Educates customers on preparation/reheating instructions of prepared foods.
    • Prepackages condiments (sauces, dressings) for prepared food items.
    • Cuts, slices, dices, chops food in preparation for chef.

Qualifications & Key Requirements

• Age Requirement: 18+
• Education: High School Diploma or GED or equivalent
• Licenses/Certifications:
  • Completion of Company Orientation
  • Food safety and sanitation training – upon hire
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
  • Ability to work in a fast-paced environment

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, in detailed and precise tasks.
• Work with customers, staying attentive to their needs.
• Perform the following, based on your department:
  • Bakery: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction; occasionally exposed to wet, cold, hot conditions, loud noise; demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs.
  • Deli: Constantly reach at waist, grasp; frequently stand, walk, stoop; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions, loud noise; demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs.
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy, the Partner must break it down or ask for assistance.