San Antonio 43 (Basse/Broadway) Bakery - Overnight Food Services Spec - Part time

About the role

As a Food Service Specialist, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. You may specialize in a production area, such as a Tortilleria.

Key Responsibilities

• Proactively provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Works independently with minimal supervision
• Applies expertise / experience to prepare, package, and merchandise fresh product effectively; focuses on inspecting for quality
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., more difficult set-up and clean-up; operation of Tortilleria)
• Uses advanced selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Cleans and sanitizes display cases
• Operates and maintains all / more complex equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures

Department-Specific Responsibilities

Bakery:

• Records production and shrink to aid in production planning
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates

Deli:

• Ensures service counter Customers are greeted and taken care of in a timely manner
• Manages Make Ready application (TMR) for e-Commerce orders throughout the day
• Uses Fresh Production Planner; ensures all inventory processes are complete and product is prepared in the quantities called for on the planner
• Performs inventory management processes (MSI, PAW) as required
• Assists in training other Partners
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup
• Communicates product inventory concerns to the Lead or Manager
• Provides product demos and product education to Customers
• Ensures all sanitation and maintenance tasks for Deli slicers are followed

Prepared Foods:

• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

Qualifications

• Age Requirement: 18+
• Work Experience: 1+ years of experience
• HS Diploma or GED or equivalent required
• Completion of food safety and sanitation training, and training on equipment operation, cleaning, maintenance required

Required Knowledge, Skills & Abilities

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) required
• Strong customer service skills required
• Communication and interpersonal skills required
• Reading and writing skills required
• Planning and organizing skills required

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, in detailed and precise tasks. Work with Customers, staying attentive to their needs.

Bakery:

• Constantly: reach at waist, grasp
• Frequently: stand, walk, reach at shoulder, bend
• Occasionally: sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
• Occasionally exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs

Deli:

• Constantly: reach at waist, grasp
• Frequently: stand, walk, stoop
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

While there may be exceptions, the measurements noted are generally defined as—Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5–5.5 hours per 8-hour day; Occasionally: 0–2.5 hours per 8-hour day. It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.