San Antonio 30 (Bandera/Loop 410) Bakery - Customer Service Rep - Part time

About the Role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. This role involves daily stocking, product rotation, and adherence to department and safety/sanitation standards.

Responsibilities

• Stock and rotate items as needed, assisting with inventory control.
• Load, unload, and move product; organize and clean the back area for the night crew and incoming trucks.
• Organize merchandise on pallets to present the department professionally to the public.
• Maintain the integrity of shelf tags and signage; create or prepare signage as needed.
• Ensure standards in shrink, safety, inventory control, and sanitation are met.
• Inspect shipments for out-of-date or damaged products to guarantee freshness and quality.
• Build, stock, maintain, and dismantle store displays.
• Perform duties of a Customer Service Assistant as required.
• Provide superior customer service by answering questions, assisting with product selection, and helping customers locate merchandise.
• Merchandise products effectively and use suggestive selling techniques to meet customer needs and boost department sales.
• Clean and sanitize sales floors, display cases, prep areas, and equipment.
• Properly handle and maintain the operation of all equipment.
• Comply with departmental SOPs and store operating procedures.

Department-Specific Responsibilities

• Beauty: Knowledge of beauty and cosmetic aids.
• Drugstore / General Merchandise: Prepare tags and signs as needed.
• Grocery: Organize, clean, and prepare the back area for the night crew and incoming trucks; prepare tags and signs as needed.
• Texas Backyard: Passion for the outdoors; ability to complete Green Thumb training (H-E-B internal training).
• Entertainment: Knowledge in the audio/video field, including specialty products, movies, music, electronics, and video games.

Duties and responsibilities may be modified based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor.

Requirements

• Minimum age: 18+
• High School Diploma or GED (or equivalent).
• Completion of Company Orientation and Safety Training upon hire.

Skills

• Strong customer service skills.
• Effective communication and interpersonal skills.
• Reading and writing proficiency.
• Planning and organizing skills.

Physical Demands & Working Conditions

This role functions in a fast-paced retail environment, involving detailed and precise tasks while attending to customer needs. Physical demands vary by department:

Beauty

• Constantly (5.5+ hours per 8-hour day): Reach at waist, grasp.
• Frequently (2.5–5.5 hours per 8-hour day): Stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements.
• Occasionally (0–2.5 hours per 8-hour day): Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms.
• Exposure: Occasionally to cold, loud noise, and wet conditions.
• Ability to lift 30 lbs and manage loads in excess of 30 lbs.

Drugstore / General Merchandise

• Constantly: Reach at waist, pivot, grasp.
• Frequently: Stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists.
• Occasionally: Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
• Exposure: Occasionally to cold, loud noise, and wet conditions.
• Ability to lift 55 lbs and manage loads in excess of 65 lbs.

Grocery

• Constantly: Reach at waist, pivot, grasp.
• Frequently: Stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists; exposure to cold conditions.
• Occasionally: Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
• Exposure: Occasionally to loud noise and wet conditions.
• Ability to lift 65 lbs and manage loads in excess of 135 lbs.

Texas Backyard

• Constantly: Reach at waist, grasp.
• Frequently: Stand, walk.
• Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladders, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
• Exposure: Occasionally to wet conditions and loud noise; frequently to ambient temperatures.
• Ability to lift 65 lbs and manage loads in excess of 65 lbs.

Healthy Living

• Constantly: Stand, reach at shoulder, reach at waist, pivot, grasp, pinch.
• Frequently: Walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion.
• Occasionally: Bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements.
• Exposure: Occasionally to cold, loud noise, and wet conditions.
• Ability to lift 50 lbs and manage loads in excess of 50 lbs.

Partners must never lift beyond their safe lifting limit. If an item is too heavy, break it down into manageable components or ask for assistance. Reasonable accommodations may be made for individuals with disabilities.