San Antonio 24 (West Avenue/Jackson Keller) Grocery - Overnight Stock Controller - Full time

About the Role

As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service. This role offers the opportunity to learn about multiple products and departments across the store and lead a team, serving as a building block for career growth at H-E-B.

Responsibilities

• Management / Training:
  • Carry the leadership baton in absence of the Department Manager; work nights or opposite shift of Manager
  • Lead the overnight stocking team, including delegating and directing work, motivating Partners, and holding the team accountable for meeting expectations
  • Manage conflict or escalate to appropriate Leader
  • Communicate the "state of the team" (performance, operations, morale, department needs, inventory) to Department Manager and Leader; may provide formal input on Partner performance
  • Coach and develop Partners; assist with new hire onboarding and training
  • Provide input on writing schedules; report on overnight time and attendance
  • Lead the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality)
  • Use technology and data to manage inventory and in-stocks
  • Comply with departmental SOPs and store operating procedures; ensure other Partners comply
  • Ensure compliance with inventory management SOPs and processes (e.g., MSI / MSR / scan full case backstock)
  • Train on 100% in-stocks, rotation, and fully-filled displays
  • Communicate with DSD vendors
  • Load, unload, and move heavy, bulky products
  • Perform Night Stocker duties
• Customer Service:
  • Provide excellent customer service; model and coach superior customer service and hospitality
  • Answer customer questions regarding products; assist with selections; address complaints; resolve problems
  • Merchandise products effectively

The responsibilities outlined above describe the general nature and level of work but are not an exhaustive list. Duties may be modified based on business needs.

Requirements

• Age Requirement: 18+
• Work Experience: 3+ months of experience in stocking or customer service
• Required Experience: Leading an overnight team, or large teams in other areas of the business

Skills

• Required:
  • Strong communication, interpersonal, and customer service skills
  • Ability to communicate with team, including verbal and written communication
  • Ability to work overnight schedules
  • Ability to operate pallet jack / baler
  • Ability to work well with others
  • Ability to manage multiple priorities and shift focus between tasks
  • Ability to plan, prioritize, and delegate as work changes
  • Ability to anticipate change and plan for execution accordingly
  • Ability to remain adaptable and help others through change
  • Motivation to grow and learn with the company
  • High energy level and stamina; ability to work in a fast-paced environment
  • Completion of forklift / power jack training
• Preferred:
  • Understanding of technology
  • Adaptable mindset; willingness to remain flexible to the unexpected, but comfortable with structure and consistency
  • Enjoys working overnight shifts and thrives working with others

Physical Demands & Working Conditions

Work in a fast-paced environment with the following physical demands, based on your department:

• Grocery:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk, bend
  • Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Exposure: Cold, loud noise, ambient temperatures, and wet conditions
  • Lifting: Ability to lift 50 lbs, and manage in excess of 100 lbs
• Drugstore:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk
  • Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Exposure: Loud noise, ambient temperatures, and wet conditions
  • Lifting: Ability to lift 66 lbs, and manage in excess of 50 lbs

Note: Measurements are defined as: Constantly (5.5+ hours per 8-hour day), Frequently (2.5-5.5 hours per 8-hour day), Occasionally (0-2.5 hours per 8-hour day). Partners must never lift beyond their own safe limit; assistance or breaking down items is required for heavy loads.