San Antonio 15 (Loop 1604/Kitty Hawk) Grocery - Customer Service Rep - Part time

About the Role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. This role involves stocking and rotating products, maintaining department and safety standards, and assisting customers with their needs.

Responsibilities

• Stock and rotate items as needed, ensuring product freshness and quality.
• Assist with inventory control; load, unload, and move product.
• Organize, clean, and prepare the back area for the night crew and incoming trucks.
• Organize merchandise on pallets to present the department professionally to the public.
• Ensure the integrity of shelf tags and signage; create or prepare signage as needed.
• Maintain standards in shrink, safety, inventory control, and sanitation.
• Check shipments for out-of-date or damaged products.
• Build, stock, maintain, and take down store displays.
• Provide superior customer service, answer questions, and assist customers with selections.
• Help customers locate store merchandise.
• Merchandise products effectively and use suggestive selling techniques to meet customer needs and build department sales.
• Clean and sanitize sales floor, display cases, prep areas, and equipment.
• Properly handle and maintain the operation of all equipment.
• Comply with departmental SOPs and store operating procedures.

Department-Specific Responsibilities

• Beauty: Knowledge of beauty and cosmetic aids.
• Drugstore / General Merchandise: Prepare tags and signs as needed.
• Grocery: Organize, clean, and prepare back area for the night crew and incoming trucks; prepare tags and signs as needed.
• Texas Backyard: Passion for the outdoors; ability to complete Green Thumb training (H-E-B internal training).
• Entertainment: Knowledge in the audio/video field; familiarity with specialty products, movies, music, electronics, and video games.

Requirements

• High school diploma or GED (or equivalent).
• Completion of company orientation and safety training upon hire.
• Strong customer service, communication, and interpersonal skills.
• Reading, writing, planning, and organizing skills.

Physical Demands & Working Conditions

This role functions in a fast-paced retail environment, involving detailed and precise tasks. Physical demands vary by department:

General Physical Demands

• Work with customers, staying attentive to their needs.
• Frequent standing, walking, reaching, stooping, and pivoting.
• Occasional sitting, bending, squatting, crouching, kneeling, climbing stairs or ladders, and twisting.
• Exposure to cold, loud noise, and wet conditions may occur depending on the department.

Department-Specific Physical Demands

• Beauty:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk, reach at shoulder/knee, stoop, pivot, pinch, perform fine motor movements.
  • Occasionally: sit, reach overhead/floor, bend, squat, crouch, kneel, climb stairs/ladders, twist, push/pull with arms.
  • Lifting: up to 30 lbs; manage in excess of 30 lbs.
• Drugstore / General Merchandise:
  • Constantly: reach at waist, pivot, grasp.
  • Frequently: stand, walk, reach at shoulder/knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend/flex wrists.
  • Occasionally: sit, reach overhead/floor, bend, squat, crouch, kneel, climb stairs/ladders, twist.
  • Lifting: up to 55 lbs; manage in excess of 65 lbs.
• Grocery:
  • Constantly: reach at waist, pivot, grasp.
  • Frequently: stand, walk, reach at shoulder/knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend/flex wrists; exposure to cold conditions.
  • Occasionally: sit, reach overhead/floor, bend, squat, crouch, kneel, climb stairs/ladders, twist; exposure to loud noise and wet conditions.
  • Lifting: up to 65 lbs; manage in excess of 135 lbs.
• Texas Backyard:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk; exposure to ambient temperatures.
  • Occasionally: reach overhead/shoulder/knee/floor, bend, stoop, squat, crouch, kneel, climb stairs/ladders, pivot, twist, push/pull with arms, pinch, perform fine motor movements; exposure to wet conditions and loud noise.
  • Lifting: up to 65 lbs; manage in excess of 65 lbs.
• Healthy Living:
  • Constantly: stand, reach at shoulder/waist, pivot, grasp, pinch.
  • Frequently: walk, reach overhead/knee/floor, stoop, squat, crouch, kneel, cervical flexion.
  • Occasionally: bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements; exposure to cold, loud noise, and wet conditions.
  • Lifting: up to 50 lbs; manage in excess of 50 lbs.

Frequency definitions: Constantly = 5.5+ hours per 8-hour day; Frequently = 2.5-5.5 hours per 8-hour day; Occasionally = 0-2.5 hours per 8-hour day.

Partners must never lift beyond their own safe limit. If an item is too heavy, break it down or ask for assistance.