San Antonio 01 (Nacogdoches/New Braunfels) RX Tech - Pharmacy Tech - Full time

About the Role

As an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient expectations while delivering excellent, accurate, and efficient services.

Responsibilities

• Role models and provides superior customer service and service standards.
• Promotes and embodies "Greet, Ask & Thank" and H-E-B telephone strategies.
• Manages the exception station; solves third-party issues.
• Receives and processes written prescriptions from customers using RxEVO; verifies complete patient information to input into the computer system; processes third-party prescriptions; manages adjudication review.
• Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other Professional Services activities as required.
• Maintains H-E-B Rx screener status; participates in screening events.
• Assists with Pharmacy operations-related tasks (e.g., responding to recalls, offsite record storage, DSD reconciliation, out-of-date/dead stock returns, department communications, and others as needed).
• Orders and manages inventory; processes invoices daily on a timely basis.
• Reviews Warehouse and DSD orders.
• Checks deliveries for accuracy; notifies H-E-B/DSD vendor of discrepancies; makes necessary adjustments.
• Maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro, etc.), including calibration, maintenance, stocking, and proper report execution.
• Applies computer troubleshooting and prescription application overview.
• Processes RxIMS reports (count compliance, no location inventory, order overrides, etc.).
• Performs prescription assembly (with Kirby Lester, ScriptPro, and other tools); hand-counts controlled medications; measures liquids; reconstitutes antibiotics; verifies/labels prescriptions by 7-point check.
• Ensures privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA; ensures proper procedures are followed related to prescription delivery to a patient.
• Ensures compliance with Central Fill check-in procedures.
• Participates in and ensures Pharmacy Partner compliance with ORT, 5-S, and Pharmacy Standards Review.
• Ensures proper return to stock (RTS) procedures are followed; responsible for organization and presentation of pharmacy shelves.
• Participates in and supports Pharmacy Manager in facility and office maintenance and upkeep; ensures 5-S compliance.
• Performs other assigned duties.

Requirements

• 18 years or older.
• 3+ years of pharmacy experience (preferred).
• 1+ years of experience as an active retail Certified Pharmacy Technician.
• Experience working in a fast-paced environment.
• Working knowledge of all pharmacy-related management tasks and H-E-B RxEVO system.
• Knowledge and understanding of H-E-B Pharmacy Standard Operating Procedures (SOPs).
• Advanced communication skills; advanced telephone etiquette.
• Intermediate computer skills, including MS Office, Windows, and H-E-B related systems/applications (e.g., RxEVO, RxIMS, PartnerNet, Workforce Manager).
• Mathematical skills, including calculating measurements.
• Ability to manage multiple priorities and shift focus between tasks.
• Ability to maintain composure in high-stress situations.
• Ability to work with little direct supervision; self-starter.
• Welcomes working in a team-oriented environment and is open to cross-training.

Qualifications

• High School Diploma or GED or equivalent.
• Active State of Texas registration as a certified pharmacy technician (CPhT); maintain certification with 20 hours of continuing education every 2 years; recertify 60 days prior to expiration date.
• Certification as an H-E-B Pharmacy Technician RxEVO.
• Successful completion of all required training (e.g., H-E-B Screener certification, Advanced Cash Register (ACR), HIPAA, FWA, MethGuard, Diversity, Company orientation, applicable modules for Pharm Tech and PCR, etc.).

Physical Demands & Working Conditions

• Function in a fast-paced, retail, office environment.
• Work rotating shifts to meet business needs (includes nights and weekends).
• Stand for extended periods (up to 12 hours).
• Regularly lift 30 lbs or more.
• Use arms/hands in repetitive motion that require hand/finger dexterity.
• Meet specific vision requirements for this job, including close vision and color vision.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.