Samsung Repair Technician

Overview

2020 Companies has an immediate full-time Samsung Repair Technician role at a prominent shopping location in New York City. We are seeking a highly skilled and technically focused individual with a proven ability to deliver expert device repair services and technical support.

Job Description

• Timely Tech Support & Device Repair: Perform accurate diagnostics, troubleshooting, and repair of a wide range of Samsung devices (e.g., smartphones, tablets, wearables) in accordance with established guidelines and quality standards. Ensure timely completion of all service requests.
• Customer Care Journey: Support the full customer journey as required by the Samsung Care business. This includes Front of House (FOH) and Back of House (BOH) Care responsibilities.
• Maintain Expert Product Knowledge: Continuously develop and maintain expert knowledge of Samsung products, services, and advanced repair procedures.
• Adherence to Operational Procedures: Follow all established parts inventory processes to ensure accurate tracking of components used for repairs and contribute to efficient stock levels.
• Problem Solving & Innovation: Utilize an innovative mindset to find creative solutions for complex technical issues.
• Professional Interaction: Always maintain a professional and high-energy attitude, ensuring positive interactions with fellow employees and providing clear, concise updates to customers on the status of their repair.
• Support Store Initiatives: Participate in store launches and broader company initiatives as needed, contributing to the overall success of the Samsung Tech and Repair Support center.

Qualifications

• Technical Repair Experience: 3+ years of hands-on experience in device repair and technical troubleshooting within a fast-paced, tech-forward retail service environment.
• Problem Solver: A natural problem-solver with strong analytical skills to diagnose issues and implement effective repair solutions.
• Product Acumen: The ability to quickly acquire and maintain a high level of technical knowledge regarding Samsung products and their components.
• Situational Adaptability: Highly adaptable with strong attention to detail and a passion for teamwork.
• Ability to Multitask: Ability to multitask in a dynamic environment.
• Communication Skills: Excellent communication skills to clearly and concisely provide updates on repair status and technical information to customers and colleagues.
• Commitment to Quality: Strong dedication to achieving high-quality repair work and meeting operational KPIs.

Additional Requirements

• Proficiency in cloud-based computer systems and diagnostic tools
• Ability to work retail service and weekend hours frequently